Publishing error message

Nov 12, 2013

Hello:

Having used Articulat '09 for many years, I've just downloaded Articulate '13. The first time I go to publish, I'v ereceived this error message. "We're sorry, somethng went wrong with Articulate Presenter '13 and it might close. You can help us fix this bug by sending us iformation on what went wrong.  Be as detailed as possible..."

I couldn't find a post to reference.

Thank you.

Regards,

Rita

5 Replies
Leslie McKerchie

Hi Rachel and welcome to E-Learning Heroes!

I was unable to locate a case on this issue for Rita, so I have no update to provide. 

If it is only happening with one file and you are unable to re-create in another file, I would try to:

  1. Open a new, blank presentation in PowerPoint.
  2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
  3. In the Reuse Slides panel, click the Browse button and choose Browse File.
  4. Browse to your original PowerPoint file and click Open.
  5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
  6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
  7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

You are welcome to share as Adrian instructed above if you'd like us to take a look.

This discussion is closed. You can start a new discussion or contact Articulate Support.