Publishing Issues. Publised files won't play

Hi Maurine,

The "read only" error you're getting makes me wonder about the location of the file. Are you working with local files, or are you running the files from an external source?

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Now, for testing published content, it's a little different, too. Though the information above will help with deleting the content, to test it, you need to be sure you're viewing the content in the environment for which it's intended.

Hi Christine,

Thanks for your response.Please find attached the uploaded course for your review.

I have republished the file and its still not working. This is not the first time in publishing a course and i have never encountered this issue.

Thanks for your help.

Maurine x

Hi Maurine,

Unfortunately, the .zip file you provided is the published output, not the presentation files. The only way to view that content is locally, which, as I explained earlier, not the best way to view it. I cannot test the file, nor upload it to test it. So, I'll end up with the same problem

Have you uploaded the published content to your LMS? If so, can you share the URL link to the published course? If not, can you share a Presenter Package, instead?

Thanks again Maurine :)

Thanks Christine.

I have attached the created package.

I really appreciate your help.

Maurine

Hi Maurine,

Thanks very much! That's what I needed

First, I published for Web and used the "View Presentation" option. I did receive a java pop-up, but that's normal when you're viewing a local file. After closing that pop-up the presentation loaded and I was able to view it.

Then, I launched the player.html file (which is the file that's launched when you use the method above) and the same happened. I could view the content, but I had to bypass the java notice.

After that, I published and uploaded the content to Articulate Online. Take a look at it here.

The only thing I noticed is that the video in slide 5 doesn't play, but I didn't wait for it to download. Is this what you're seeing? I was under the impression none of the course would load for you. 

Thanks!

Wow, interesting!.

i was not able to view anything from my end.The video takes a while to load so it should play after a few seconds.

I published for both web and lms but either wont play.

Christine, I have followed all the steps, resaved on the c drive.I noticed i saved the published file on the c drive but the presentation for some reason i mistakenly saved on the network drive. I also edited the titles and it works

thanks so much.

Maurine x

Good morning Maurine!

A little confused by your last response Looks like you're all set now, right? Just let me know if you're running into this issue still.

I hope you're having a great day!

Hi Christine,

I was able to fix one of the three courses that wont play but the other two still have the same issue.I have edited titles, made sure the presentation and zip files are on the c drive.im not sure what else to do

Ive been trying to upload the package but it wont load , not sure if this has to do with the file size.

When i was creating this course a window popped up that powerpoint was having issues if i wanted to diasable to articulate presenter ads in.i clicked no.Im not sure if thats the issue and if thats the issue what can i do?

Thanks Christine

Maurine x

Hi Maurine,

Hmm. That is strange. Have you noticed a pop-up like that before in the past? 

We may need to look a little deeper into what's causing this problem. What version of Windows are you running? Also, do you know what version of Office you're using? We'll also need to find out if you're using the 32-bit or 64-bit installation of Office. If you need help finding any of this information, just let me know!

Thanks!

Hi Christine,

I am using 32-bit Windows XP Service Pack 3 with Microsoft Office 2007 SP3.

Thanks

Maurine

Hi Maurine, 

Thanks for the info. I actually need to know if the installation of Office is 32-bit, as well, not just Windows Can you confirm this for me? 

Here's info on how to find it:

yes its 32 bits

Great, thank you Maurine!

Please try following the steps outlined in this support article. Note that you'll want to scroll down to the section for Windows XP. 

Let me know if the problem continues after following these steps.

Thanks!

Thanks Christine.Our IT folks are working on it tonight.

I will keep you posted. You have been very helpful.

Thank you so much

Maurine

It worked Christine.

Thank you

Maurine

Very glad to hear it, Maurine!

Thanks for the update