Hi Barbara,

First, you might want to make sure you're working with local files. If the files aren't local you may run into problems editing, previewing and publishing your content. 

Here's some additional information:

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

_________________________________________________________

If you've checked and confirmed that your presentation files are local, are you able to share a Presenter Package? You're welcome to try uploading it and posting it on the forums, or you can send it to us privately.

Thanks! 

Christine,

Thanks for the assistance. All my files are on my local computer.  My location is “C:\Users\bestrada\Desktop”.  I also tried to publish a storyboard and my document was generated but only slide 1-81 and on slide 82 (which is a engage activity without notes) the same slide is repeated (slide 82) for 82-207. I  have 207 slides in my training.  I have attached it. Help!

Barb

Hi Barbara,

I see what you mean by the slide repeating. Unfortunately, there's not much I can do with the Word document. Would you mind submitting a support case with our technical department? They'll be able to take a closer look. You'll be able to attach a Presenter Package on the second page of the form, they will need the project files in order to find out what's going on with the files when you attempt to export the notes. 

Also, please share the case details with me so I can follow the case progress and update this thread.

Thanks again, Barbara!

I have sennt a support case with the zip file. Hopefully that will help.

Barb

My two cents:  You can use a VBA script in PowerPoint to take all your notes and put them somewhere (say replacing the notes for slide 1, as the following code does). If you run this on a copy of your PowerPoint deck, you can then copy the notes from Slide 1 and paste them into Word (or anywhere else).

Sub PullAllNotes()
    ' Puts all the notes in slide 1
    Dim slideCount As Integer ' how many slides are there
    Dim curSlide As Integer  ' holds the current slide index
    Dim myNotes As String ' notes for the current slide
    Dim allNotes As String ' string holding all the notes we're seen so far

    slideCount = ActivePresentation.Slides.Count
    allNotes = "" ' start with an empty string
    For curSlide = 1 To slideCount
        myNotes = ActivePresentation.Slides(curSlide).NotesPage.Shapes.Placeholders(2).TextFrame.TextRange.Text
        allNotes = allNotes & vbCrLf & vbCrLf & "Slide " & curSlide & ": " & vbCrLf & vbCrLf & myNotes
    Next curSlide
   
    ActivePresentation.Slides(1).NotesPage.Shapes.Placeholders(2).TextFrame.TextRange.Text = allNotes

End Sub

Best wishes,

Paul K.

Christine,

I have responded by submitting a support case with your technical department back on 1/15. I received a confirmation email on the same day. I have not heard from anyone regarding my case. I emailed again on 1/16 asking for a response but have not heard from anyone. My confirmation email is below. Can you find out what the status is of my tech support request?

Confirmation email snip:

From: Articulate Support [mailto:support@articulate.com]
Sent: Tuesday, January 15, 2013 9:34 AM
To: Barbara Estrada
Subject: Your Articulate Case # 00314106

It's Justin from Articulate Support and we've received your support case. We'll contact you as soon as possible to help you with your problem—usually within a few hours. At most, we'll be in touch within a business day.

In the meantime, you might want to take a look at our community forums. You'll find 101,000+ e-learning pros so eager to share what they know, you'll likely get a response to your question in minutes.

If you're having problems with a specific file, please upload it.

For your reference, here are your case details:

Case Number: 00314106
Reference ID: ref:_00D30Txo._50040OxZQg:ref
Case Details: I am trying to publish my presenter notes and I went through all the steps (click publish, select Word, Output=presneter notes, slect destination location). When I click Publish the green bars move like there is something happening, and a few moments later the last dialogue box opens stating that my publish was successful. I click View Document and Word opens but there is no document shown. When I look in the destination folder it is empty. What should I do?

I have attached my zipped package

PRODUCT: Articulate Presenter
POWERPOINT VERSION: 2010 32 bit
PLATFORM: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

We'll be in touch soon.

Good morning Barbara!

I took a look at the case this morning and I see two responses that were sent out (in addition to the confirmation message). The first response was sent on 1/16 at 7:35 am and another on 1/16 at 10:52 am. The last response was from Gren (assigned to your case) who tried to send the first response again, since you stated you hadn't seen the message. 

Please try to check to make sure the messages aren't going into a spam folder or going through a spam filter. If you need to, you can add support@articulate.com as a safe address, so you won't miss any responses in the future. 

Thanks!

Christine,

It wqas in SPAM! I guess I assumed that if I got your email, then I would get his. I have added Support@articulate.com as safe. Thank you!

Barb

No problem at all! I'm happy you were able to find them, I was worried it was an issue with the address.

Very happy to hear that's not the case! 

I'll keep an eye on the progress as well, just to make sure everything goes through to you.

Hope you have a great day, Barb!