I have a presentation that was functioning perfectly. Today I updated a slide and attempted to publish the presentation. Studio goes through the publishing motions but doesn't complete the "slide optimization" and doesn't complete the process. No box giving option to view , email or zip... nothing. The only thing I changed was the link to the web object that was already inserted. Help!
Out of curiosity, will it publish if you remove the slide you made the change to?
We'd be happy to test it on our end, if you'd like. First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload.
No, the presentation will not publish at all now. We are updating several with new web object links and this is the only one with any issue. We had an issue earlier that was solved by loading the most recent updates and this presentation didn't present a problem at that time. I have sent the material to you for testing and any help you can offer will be appreciated.
3 Replies
Sorry for the trouble, Roy.
Out of curiosity, will it publish if you remove the slide you made the change to?
We'd be happy to test it on our end, if you'd like. First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload.
Thanks!
Hi Peter,
No, the presentation will not publish at all now. We are updating several with new web object links and this is the only one with any issue. We had an issue earlier that was solved by loading the most recent updates and this presentation didn't present a problem at that time. I have sent the material to you for testing and any help you can offer will be appreciated.
Shoot, sorry, Roy.
Let me know the case number when you get one and I'll be sure to follow up here.
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