Publishing with a survey

Help!

I am trying to publish a presentation with normal powerpoint slides and 4 survey likert scale questions and it will not publish.

I have checked the tracking, as I want it to track slide completion not quiz completion (although supposedly with a survey that is not possible anyway)

I get no feedback or information, just a blank screen when i view the publsihed presentation.

Please explain!?

Thanks

Ruth

5 Replies
Christine Hendrickson

Good morning Ruth,

I'm a little confused, you stated that the presentation won't publish, but that the content doesn't display when you view the published content. Is the content just missing from the published output?

How are you viewing the published course? Are you viewing it locally, or after uploading to a web server or LMS? If you view a published Presenter '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
Ruth Saunders

Hi Christine,

My apologies, what I mean is that it publishes successfully, but when I click on view presentation the screen is blank. There is not even the loading bar.

When I remove the survey questions I can publish and view the presentation - no worries. I tried just including one question but that didnt work either. I make sure that before I publish the presentation with the survey question inserted (likert scale) I ensure the tracking is the number of slides and not the "quiz".

I have published a number of presentations with engage slides and quiz questions in the past with no problems encountered.

However this is the first one where I have used a likert scale survey question. Is there a particular issue with this style or a certain parameter that I have to tick or untick to ensure it publishes successfully?

Thanks

Ruth

Christine Hendrickson

Good morning Ruth,

Thanks very much for the additional information. There shouldn't be any additional restrictions with that type of survey. Again, though, have you tried publishing to a web server or LMS, or are you viewing this locally? It's starting to sounds like it may be an issue with either viewing, or the file itself. If you've published and uploaded the content to a web server or LMS and the presentation or survey is still showing up as blank, we may want to take a look at the files to see what's happening.

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks!

Ruth Saunders

Hi Christine,

I have submitted a support case as you suggested. the number is # 00321885

I couldn't create the zip file so couldnt upload it to my LMS to check it there.

Hopefully when you receive the files, it will be just a check box that i havent checked and it is a silly mistake on my behalf!

cheers

Ruth

Christine Hendrickson

Good morning Ruth. I hope you had an excellent weekend!

Thank you for sharing the case information. I took a look this morning and I see that Vira sent out a message to you with some information and suggestions. I just wanted to take a minute to make sure you've received the message. If you have, did the suggestions work for you?

If you haven't received the message, please try checking your email's spam folders or filters. You may also want to add support@articulate as a safe sender. If you're still unable to find the message, please let me know and I'll try to send it out to you again.

Thanks very much, Ruth!

Christine