Quicktime .mov files are blank in Video Encoder

I shot HD video with a Canon camera. I had an external company chop up the footage and they gave it back to me as .mov files, still in uncompressed form they say.

The newest version of Quicktime on my PC doesn't play the video, only the audio, When I import it into Articulate's video encoder, the video shows on the screen. When I publish it to a flash file, the video is gone. This is going on a DVD, so I want to maintain the best video quality I can.

What format do I need to use here?

Thanks.

3 Replies
Colleen Brunner

If you are able to successfully convert a video file in Articulate Video Encoder '09 and insert the resulting FLV file into your presentation, quiz, or interaction but you are unable to see the Flash movie in your published output, please download and install the following Media Player Codec Pack: 

Media Player Codec Pack - Free software downloads and software reviews - CNET Download.com 

After installing this codec pack, please convert your video file in Articulate Video Encoder '09 again, insert the FLV file into your presentation, quiz, or interaction, and re-publish.

If you continue to have issues, the external company may have encoded the files with a proprietary codec. I would recommend having them re-save the files as an MP4 video encoded with the H.264 codec.