2 Replies
Christine Hendrickson

Hi Harriet,

Are they using Internet Explorer, by any chance? If so, we recently found that Windows 8 comes pre-loaded with Internet Explorer 10. There is an issue with tracking and reporting with Internet Explorer 10. 

First, you may want to see if the learners are able to access the course in a different browser and see if the quiz scores are recorded. 

There are also some additional suggestions and workarounds for this issue posted in this forum thread.

Let me know how it goes!

Thanks,

Christine