Yesterday we installed the update for Presenter '13 (Build 7.11.1809.1417). After installation, Quizmaker will not launch under PPT, and when trying, it has hung PPT a couple of times. Under PPT, it will no longer open an existing embedded quiz, nor create a new quiz. It just will not open. In addition, when attempting to launch under PPT, Quizmaker does not show up in Task Manager under Applications.
Quizmaker will launch on its own, outside of PPT. When it does, it does show up in Task Manager under Applications.
Has this feature (opening under PPT) been removed?
If not, any suggestions on the next step?
(Because of problems we have had with Quizmaker previously, (having produced a corrupt file per your support engineer) I am concerned if it is not opening the way it used to. )
The build for Quizmaker, is 11:1809.1417, and that is the current one per your website. I checked the settings in PPT and Add-Ins are not disabled, The Articulate Presenter IPC Handler is enabled, and the Trust Center is allowing use.
I will contact our IT department to try the Repair.
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One of our local SuperHeroes on our IT Support Desk just did a repair on my PPT, then re-installed the latest version of Studio '13. All appears to be working.
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Hi Loralee,
Did you also install the update to Quizmaker?
If you're still unable to add Quizmaker into Powerpoint, I'd look into these next two steps to fix it:
Let me know if you need more help!
Hi Loralee! Sorry to hear you're wrestling with Studio '13 since the latest update. These troubleshooting steps should sort things out.
Let me know how it goes! If you're still getting hung up, I'll connect you with our Support Engineers for more help.
Thank you.
The build for Quizmaker, is 11:1809.1417, and that is the current one per your website.
I checked the settings in PPT and Add-Ins are not disabled, The Articulate Presenter IPC Handler is enabled, and the Trust Center is allowing use.
I will contact our IT department to try the Repair.
In digging further, it isn't just QuizMaker. Articulate will not run the Preview either. And Engage is not working within PPT.
We will try repair.
Sounds great Loralee.
It looks like your email signature came through when you replied via email above. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Thanks.
One of our local SuperHeroes on our IT Support Desk just did a repair on my PPT, then re-installed the latest version of Studio '13. All appears to be working.
A big Thank You to all.
Great news Loralee! Thanks for popping back in and sharing that update with us.
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