Sorry to hear this, and I'd be happy to look into this for you!
Can I confirm what version of Presenter you are using? Would you also be able to share your project file here, so that we can test it on our end. You can add it to a comment as an attachment. Please also feel free to send it directly to our Support Engineers here if you prefer to send it privately.
Thanks for letting me know, Diana! I see your submitted case (#01214640) in which you should hear from someone soon. I will be following along as well!
3 Replies
Hi Diana,
Sorry to hear this, and I'd be happy to look into this for you!
Can I confirm what version of Presenter you are using? Would you also be able to share your project file here, so that we can test it on our end. You can add it to a comment as an attachment. Please also feel free to send it directly to our Support Engineers here if you prefer to send it privately.
Thanks I did send the package in to support and am waiting for an answer.
Thanks for letting me know, Diana! I see your submitted case (#01214640) in which you should hear from someone soon. I will be following along as well!
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