We use articulate to create eLearning for multiple companies. During publication the logo from one company will inexplicably be inserted into the eLearning of another company. We have to republish 4-6 times for each eLearning we create. This really impacts our productivity. We have talked to Articulate about this several times with no resolution. Is anyone else seeing this issue? Do you have a solution?
Hi Lorna, I have seen it and it is normally when I use the same file name and location for the logo. I used to use my desktop and then republish six months later and it would put another companies logo in.
I now create a specific folder for each client and anything attached or linked to is stored in these folders and I have never had it occur since.
We do that to we are creating 30+ a month, so we have individual folders for each project and it still happens. Publishing takes a long time, so when this happens and we have to republish up to 6 times, it can take a half a day just to publish a file and that is not acceptable.
Since we have not been offered a solution, we are looking to other vendors to see if we can get software that won't do this.
Sincerely,
Lorna Douville
Supervisor, Global Investigator Training
317-209-3254
lorna.douville@Covance.com Covance Central Laboratory Services
8211 SciCor Drive * Indianapolis, IN 46214
[Covance
Sorry to hear that you are still having difficulty with this. I see where Steven was actively working with our support team (00587712) until 10/27 and since the case has auto-closed due to lack of response.
You are welcome to continue working with them.
I did want to mention that replying to the forums via e-mail attaches your signature and you are welcome to pop in and edit if needed.
To be perfectly honest, we gave up because we were not getting a resolution and were given the impression there was not going to be one. Interestingly enough the release 3 patch took care of the issue, but subsequent patches seemed to reverse the problem.
I don't see the point in reconnecting. Articulate's customer support is less than adequate it is unbelievable that with software as pricy as articulate you can't talk to a person when you have issues.
Sincerely,
Lorna Douville
Supervisor, Global Investigator Training
317-209-3254
lorna.douville@Covance.com Covance Central Laboratory Services
8211 SciCor Drive * Indianapolis, IN 46214
[Covance
I was previously working with Steve to help resolve the issues for you. There were a few more steps we wanted to take to assist. I am going to open a new case for you so we can take a fresh look. You should receive an email shortly.
5 Replies
Hi Lorna, I have seen it and it is normally when I use the same file name and location for the logo. I used to use my desktop and then republish six months later and it would put another companies logo in.
I now create a specific folder for each client and anything attached or linked to is stored in these folders and I have never had it occur since.
We do that to we are creating 30+ a month, so we have individual folders for each project and it still happens. Publishing takes a long time, so when this happens and we have to republish up to 6 times, it can take a half a day just to publish a file and that is not acceptable.
Since we have not been offered a solution, we are looking to other vendors to see if we can get software that won't do this.
Sincerely,
Lorna Douville
Supervisor, Global Investigator Training
317-209-3254
lorna.douville@Covance.com
Covance Central Laboratory Services
8211 SciCor Drive * Indianapolis, IN 46214
[Covance
Hi Lorna!
Sorry to hear that you are still having difficulty with this. I see where Steven was actively working with our support team (00587712) until 10/27 and since the case has auto-closed due to lack of response.
You are welcome to continue working with them.
I did want to mention that replying to the forums via e-mail attaches your signature and you are welcome to pop in and edit if needed.
To be perfectly honest, we gave up because we were not getting a resolution and were given the impression there was not going to be one. Interestingly enough the release 3 patch took care of the issue, but subsequent patches seemed to reverse the problem.
I don't see the point in reconnecting. Articulate's customer support is less than adequate it is unbelievable that with software as pricy as articulate you can't talk to a person when you have issues.
Sincerely,
Lorna Douville
Supervisor, Global Investigator Training
317-209-3254
lorna.douville@Covance.com
Covance Central Laboratory Services
8211 SciCor Drive * Indianapolis, IN 46214
[Covance
Hi Lorna,
I was previously working with Steve to help resolve the issues for you. There were a few more steps we wanted to take to assist. I am going to open a new case for you so we can take a fresh look. You should receive an email shortly.
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