Resource documents not gathered when creating a Package

Dec 12, 2013

Many of my courses include PDF documents as resources/references. When I send my presentation to a package, it gets of the quizzes and interactions but not the PDFs. Is there a way to tell Articulate to also nab those file or do I have to put them in the package zip manually?

I assume that when the package is opened, I will have to relink the PDFs via the Player tab.

Thanks for your help

Tim

3 Replies
Christine Hendrickson

Hi Tim!

You're using Studio '13, correct? I believe I recall that from an earlier thread.

The package should include the resource files as well. If you haven't already, please make sure you're following the steps outlined in the following tutorial:

Tips for Managing Project Files

It may also help to check the file location and file names of your projects, as well as the PDF or other resource files you're using. If you have them on a network drive, for example, that could cause some trouble.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Let me know if this helps.

Thanks!

Christine Hendrickson

Hi Tim,

Thanks for getting back to me and checking that out, as well.

Seems very odd, indeed. If you create a new, blank presentation, does the same thing happen - or does it seem to be specific to this project?

If it's specific to the file, are you able to try attaching different PDF files to see if that makes a difference?

If it happens with a new project, it may be an issue with the installation. If that's the case, please try repairing Studio '13:

Articulate Support - How to Repair Articulate Studio '13

If you're still experiencing these issues, please try the following troubleshooting steps:

Unexpected or Erratic Behavior in Articulate Studio

Hopefully that'll do the trick. If not, please let me know.

Thank you, Tim!

This discussion is closed. You can start a new discussion or contact Articulate Support.