Resume functionality won't work correctly in LMS

Hi,

I've been publishing courses in SCORM 2004. I have the Prompt to resume checked off with the When running in LMS, ignore flash cookies. 

When I try and resume from where I left off I get the popup, but it's blank. When I click the button that should say yes I get the "Can only view slides that you have already seen"(or what ever it says) popup, and it is also blank.

From time to time click Yes works, but usually not.

I've run the course in debug mode. Here are the results.

Any help would be appreciated. 

Thanks.

27:Wed Apr 13 12:33:04 MDT 2011 - Calling Standard Initialize
28:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_Initialize
29:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_ClearErrorInfo
30:Wed Apr 13 12:33:04 MDT 2011 - Grabbing API
31:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_GrabAPI
32:Wed Apr 13 12:33:04 MDT 2011 - Searching with Rustici Software algorithm
33:Wed Apr 13 12:33:04 MDT 2011 - Grab API, returning, found API = true
34:Wed Apr 13 12:33:04 MDT 2011 - Calling LMSInit
35:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_CallInitialize
36:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_GrabAPI
37:Wed Apr 13 12:33:04 MDT 2011 - Grab API, returning, found API = true
38:Wed Apr 13 12:33:04 MDT 2011 - Calling Initialize
39:Wed Apr 13 12:33:04 MDT 2011 - strResult=true
40:Wed Apr 13 12:33:04 MDT 2011 - Returning true
41:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_GetStatus
42:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_ClearErrorInfo
43:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_CallGetValue strElement=cmi.success_status
44:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_GrabAPI
45:Wed Apr 13 12:33:04 MDT 2011 - Grab API, returning, found API = true
46:Wed Apr 13 12:33:04 MDT 2011 - Call GetValue
47:Wed Apr 13 12:33:04 MDT 2011 - strResult=unknown
48:Wed Apr 13 12:33:04 MDT 2011 - intSCORM2004Error=0
49:Wed Apr 13 12:33:04 MDT 2011 - Returning unknown
50:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_CallGetValue strElement=cmi.completion_status
51:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_GrabAPI
52:Wed Apr 13 12:33:04 MDT 2011 - Grab API, returning, found API = true
53:Wed Apr 13 12:33:04 MDT 2011 - Call GetValue
54:Wed Apr 13 12:33:04 MDT 2011 - strResult=incomplete
55:Wed Apr 13 12:33:04 MDT 2011 - intSCORM2004Error=0
56:Wed Apr 13 12:33:04 MDT 2011 - Returning incomplete
57:Wed Apr 13 12:33:04 MDT 2011 - strSuccessStatus=unknown
58:Wed Apr 13 12:33:04 MDT 2011 - strCompletionStatus=incomplete
59:Wed Apr 13 12:33:04 MDT 2011 - Returning Incomplete
60:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_TranslatgeExitTypeToSCORM strExitType-SUSPEND
61:Wed Apr 13 12:33:04 MDT 2011 - Returning suspend
62:Wed Apr 13 12:33:04 MDT 2011 - SCORM2004_CallSetValue strElement=cmi.exit, strValue=suspend
63:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_GrabAPI
64:Wed Apr 13 12:33:04 MDT 2011 - Grab API, returning, found API = true
65:Wed Apr 13 12:33:04 MDT 2011 - Calling SetValue
66:Wed Apr 13 12:33:04 MDT 2011 - strResult=true
67:Wed Apr 13 12:33:04 MDT 2011 - Returning true
68:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_GetLessonMode
69:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_ClearErrorInfo
70:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_CallGetValue strElement=cmi.mode
71:Wed Apr 13 12:33:04 MDT 2011 - In SCORM2004_GrabAPI
72:Wed Apr 13 12:33:04 MDT 2011 - Grab API, returning, found API = true
73:Wed Apr 13 12:33:04 MDT 2011 - Call GetValue
74:Wed Apr 13 12:33:04 MDT 2011 - strResult=normal
75:Wed Apr 13 12:33:04 MDT 2011 - intSCORM2004Error=0
76:Wed Apr 13 12:33:04 MDT 2011 - Returning normal
77:Wed Apr 13 12:33:04 MDT 2011 - strLessonMode=normal
78:Wed Apr 13 12:33:04 MDT 2011 - returning normal
79:Wed Apr 13 12:33:04 MDT 2011 - Calling InitializeExecuted with parameter-true
80:Wed Apr 13 12:33:04 MDT 2011 - In InitializeExecuted, blnSuccess=true, strErrorMessage=
81:Wed Apr 13 12:33:05 MDT 2011 - In ResetStatus
82:Wed Apr 13 12:33:05 MDT 2011 - In ClearErrorInfo
83:Wed Apr 13 12:33:05 MDT 2011 - In IsLoaded, returning -true
84:Wed Apr 13 12:33:05 MDT 2011 - Setting blnStatusWasSet to false
85:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_ResetStatus
86:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_ClearErrorInfo
87:Wed Apr 13 12:33:05 MDT 2011 - SCORM2004_CallSetValue strElement=cmi.success_status, strValue=unknown
88:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_GrabAPI
89:Wed Apr 13 12:33:05 MDT 2011 - Grab API, returning, found API = true
90:Wed Apr 13 12:33:05 MDT 2011 - Calling SetValue
91:Wed Apr 13 12:33:05 MDT 2011 - strResult=true
92:Wed Apr 13 12:33:05 MDT 2011 - Returning true
93:Wed Apr 13 12:33:05 MDT 2011 - SCORM2004_CallSetValue strElement=cmi.completion_status, strValue=incomplete
94:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_GrabAPI
95:Wed Apr 13 12:33:05 MDT 2011 - Grab API, returning, found API = true
96:Wed Apr 13 12:33:05 MDT 2011 - Calling SetValue
97:Wed Apr 13 12:33:05 MDT 2011 - strResult=true
98:Wed Apr 13 12:33:05 MDT 2011 - Returning true
99:Wed Apr 13 12:33:05 MDT 2011 - In GetDataChunk
100:Wed Apr 13 12:33:05 MDT 2011 - In ClearErrorInfo
101:Wed Apr 13 12:33:05 MDT 2011 - In IsLoaded, returning -true
102:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_GetDataChunk
103:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_ClearErrorInfo
104:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_CallGetValue strElement=cmi.suspend_data
105:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_GrabAPI
106:Wed Apr 13 12:33:05 MDT 2011 - Grab API, returning, found API = true
107:Wed Apr 13 12:33:05 MDT 2011 - Call GetValue
108:Wed Apr 13 12:33:05 MDT 2011 - strResult=viewed=1,2,3,4,5|lastviewedslide=5|0#3##,3,3,3,3,11,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1#0##-1
109:Wed Apr 13 12:33:05 MDT 2011 - intSCORM2004Error=0
110:Wed Apr 13 12:33:05 MDT 2011 - Returning viewed=1,2,3,4,5|lastviewedslide=5|0#3##,3,3,3,3,11,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1#0##-1
111:Wed Apr 13 12:33:05 MDT 2011 - In GetStatus
112:Wed Apr 13 12:33:05 MDT 2011 - In ClearErrorInfo
113:Wed Apr 13 12:33:05 MDT 2011 - In IsLoaded, returning -true
114:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_GetStatus
115:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_ClearErrorInfo
116:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_CallGetValue strElement=cmi.success_status
117:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_GrabAPI
118:Wed Apr 13 12:33:05 MDT 2011 - Grab API, returning, found API = true
119:Wed Apr 13 12:33:05 MDT 2011 - Call GetValue
120:Wed Apr 13 12:33:05 MDT 2011 - strResult=unknown
121:Wed Apr 13 12:33:05 MDT 2011 - intSCORM2004Error=0
122:Wed Apr 13 12:33:05 MDT 2011 - Returning unknown
123:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_CallGetValue strElement=cmi.completion_status
124:Wed Apr 13 12:33:05 MDT 2011 - In SCORM2004_GrabAPI
125:Wed Apr 13 12:33:05 MDT 2011 - Grab API, returning, found API = true
126:Wed Apr 13 12:33:05 MDT 2011 - Call GetValue
127:Wed Apr 13 12:33:05 MDT 2011 - strResult=incomplete
128:Wed Apr 13 12:33:05 MDT 2011 - intSCORM2004Error=0
129:Wed Apr 13 12:33:05 MDT 2011 - Returning incomplete
130:Wed Apr 13 12:33:05 MDT 2011 - strSuccessStatus=unknown
131:Wed Apr 13 12:33:05 MDT 2011 - strCompletionStatus=incomplete
132:Wed Apr 13 12:33:05 MDT 2011 - Returning Incomplete
133:Wed Apr 13 12:33:07 MDT 2011 - In SetDataChunk strData=viewed=1,2,3,4,5|lastviewedslide=1|0#3##,11,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1#0##-1
134:Wed Apr 13 12:33:07 MDT 2011 - In ClearErrorInfo
135:Wed Apr 13 12:33:07 MDT 2011 - In IsLoaded, returning -true
136:Wed Apr 13 12:33:07 MDT 2011 - In SCORM2004_SetDataDChunk
137:Wed Apr 13 12:33:07 MDT 2011 - In SCORM2004_ClearErrorInfo
138:Wed Apr 13 12:33:07 MDT 2011 - SCORM2004_CallSetValue strElement=cmi.suspend_data, strValue=viewed=1,2,3,4,5|lastviewedslide=1|0#3##,11,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1#0##-1
139:Wed Apr 13 12:33:07 MDT 2011 - In SCORM2004_GrabAPI
140:Wed Apr 13 12:33:07 MDT 2011 - Grab API, returning, found API = true
141:Wed Apr 13 12:33:07 MDT 2011 - Calling SetValue
142:Wed Apr 13 12:33:07 MDT 2011 - strResult=true
143:Wed Apr 13 12:33:08 MDT 2011 - Returning true
144:Wed Apr 13 12:33:09 MDT 2011 - In SetDataChunk strData=viewed=1,2,3,4,5|lastviewedslide=1|0#3##,3,3,3,3,11,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1#0##-1
145:Wed Apr 13 12:33:09 MDT 2011 - In ClearErrorInfo
146:Wed Apr 13 12:33:09 MDT 2011 - In IsLoaded, returning -true
147:Wed Apr 13 12:33:09 MDT 2011 - In SCORM2004_SetDataDChunk
148:Wed Apr 13 12:33:09 MDT 2011 - In SCORM2004_ClearErrorInfo
149:Wed Apr 13 12:33:09 MDT 2011 - SCORM2004_CallSetValue strElement=cmi.suspend_data, strValue=viewed=1,2,3,4,5|lastviewedslide=1|0#3##,3,3,3,3,11,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1#0##-1
150:Wed Apr 13 12:33:09 MDT 2011 - In SCORM2004_GrabAPI
151:Wed Apr 13 12:33:09 MDT 2011 - Grab API, returning, found API = true
152:Wed Apr 13 12:33:09 MDT 2011 - Calling SetValue
153:Wed Apr 13 12:33:09 MDT 2011 - strResult=true
154:Wed Apr 13 12:33:09 MDT 2011 - Returning true
155:Wed Apr 13 12:33:10 MDT 2011 - In SetDataChunk strData=viewed=1,2,3,4,5|lastviewedslide=1|0#3##,3,3,3,3,11,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1#0##-1
156:Wed Apr 13 12:33:10 MDT 2011 - In ClearErrorInfo
157:Wed Apr 13 12:33:10 MDT 2011 - In IsLoaded, returning -true
158:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_SetDataDChunk
159:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_ClearErrorInfo
160:Wed Apr 13 12:33:10 MDT 2011 - SCORM2004_CallSetValue strElement=cmi.suspend_data, strValue=viewed=1,2,3,4,5|lastviewedslide=1|0#3##,3,3,3,3,11,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1#0##-1
161:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_GrabAPI
162:Wed Apr 13 12:33:10 MDT 2011 - Grab API, returning, found API = true
163:Wed Apr 13 12:33:10 MDT 2011 - Calling SetValue
164:Wed Apr 13 12:33:10 MDT 2011 - strResult=true
165:Wed Apr 13 12:33:10 MDT 2011 - Returning true
166:Wed Apr 13 12:33:10 MDT 2011 - In CommitData
167:Wed Apr 13 12:33:10 MDT 2011 - In ClearErrorInfo
168:Wed Apr 13 12:33:10 MDT 2011 - In IsLoaded, returning -true
169:Wed Apr 13 12:33:10 MDT 2011 - Did not override time, saving incremental time
170:Wed Apr 13 12:33:10 MDT 2011 - In AccumulateTime dtmStart=Wed Apr 13 12:33:04 MDT 2011 dtmEnd=Wed Apr 13 12:33:10 MDT 2011 intAccumulatedMS=0
171:Wed Apr 13 12:33:10 MDT 2011 - Accumulating Time
172:Wed Apr 13 12:33:10 MDT 2011 - intAccumulatedMS=5955
173:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_SaveTime intMilliSeconds=5955
174:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_ClearErrorInfo
175:Wed Apr 13 12:33:10 MDT 2011 - In ConvertMilliSecondsIntoSCORM2004Time intTotalMilliseconds=5955
176:Wed Apr 13 12:33:10 MDT 2011 - Returning-PT5.95S
177:Wed Apr 13 12:33:10 MDT 2011 - strISO8601Time=PT5.95S
178:Wed Apr 13 12:33:10 MDT 2011 - SCORM2004_CallSetValue strElement=cmi.session_time, strValue=PT5.95S
179:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_GrabAPI
180:Wed Apr 13 12:33:10 MDT 2011 - Grab API, returning, found API = true
181:Wed Apr 13 12:33:10 MDT 2011 - Calling SetValue
182:Wed Apr 13 12:33:10 MDT 2011 - strResult=true
183:Wed Apr 13 12:33:10 MDT 2011 - Returning true
184:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_CommitData
185:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_ClearErrorInfo
186:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_CallCommit
187:Wed Apr 13 12:33:10 MDT 2011 - In SCORM2004_GrabAPI
188:Wed Apr 13 12:33:10 MDT 2011 - Grab API, returning, found API = true
189:Wed Apr 13 12:33:10 MDT 2011 - Calling Commit
190:Wed Apr 13 12:33:10 MDT 2011 - strResult=true
191:Wed Apr 13 12:33:10 MDT 2011 - Returning true

5 Replies
Brian Batt

Hi Wesley & welcome to Heroes,

First, if you receive a blank pop-up message, dialog, button, or label during playback of a published Presenter ‘09 presentation, it indicates that one or more text labels in your player template are blank. Please review the following article for more information: 

http://www.articulate.com/support/presenter09/kb/?p=2111

In regards to your resume issue, please follow through the troubleshooting steps recommended in the link below:

http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

Brian Batt

Hi Wesley,

Did you have the "ignore Flash cookies" option unchecked at any time when you were testing the content?  It sounds like there is some caching going on that is preventing the course from resuming correctly.  I would suggest you submit a case to us by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.

Justin Wilcox

In the publishing wizard, make sure you are using the player template you customized. If you are, try creating a new player template and make sure you publish with that. The default template you publish with is always the last one you published so you have to make sure you manually change the settings in the publish wizard.

Also, make sure you publish to a brand new directory so that you don't overwrite a previously published version.