I can't seem to get the resume dialog to show on any presentation I publish. I've checked the settings to make sure the flash cookie isn't ignored in LMS and set to prompt to resume, but never receive the dialog when returning after exiting?
Thanks, I had followed the directions. In Scorm Cloud the resume works fine. But when it's in the production LMS (with both Ignore Flash Cookies checked and unchecked) it never shows the resume prompt.
It also doesn't work if I just browse the web hosted index_lms.html directly in my browser. Should the flash cookie work that way, or should I only expect to see resume when in the LMS? Knowing that would help.
Thanks, hoping someone can still answer that though since there is a case I can't rule out until I know.
It could be that the cookie functionality isn't working anywhere and that Scorm Cloud is handling the resume itself. The LMS we're using doesn't seem to support resume on it's own, so it would/should use the cookie, but that also isn't working.
So basically I need a way of confirming if the flash cookie is working under any circumstance before I can be sure the LMS is the issue.
If you would like to further test this without your LMS and Scorm Cloud, then I would advise utilizing the Publish to Web (then upload to web server or dropbox) or Publish to CD if you would like to view locally.
Thanks for the advice. I tried that and some other tests and learned some more details.
- that the cookie resume worked when viewing the Presentation.html page even when publishing to an LMS, but viewing the index_lms.html the cookie never works when published with Presenter 13.
- I have the LMS provider load up a course I created with the same settings using Presenter 09 and the cookie worked fine on the index_lms page when loaded into the same LMS environment.
I'm not sure about the differences between the presentation and index_lms pages, but imagine that the index_lms page uses code specific for LMS tracking and that just using the presentation page within the LMS isn't going to work.
May need to get on a conference with support to see if there any other options. Any other help you could provide here though is appreciated.
6 Replies
Hi Michael!
Be sure that you are setting this up as explained here.
I would be interested to know if you can replicate this issue in SCORM Cloud or is this something that is exclusive to your LMS.
Thanks, I had followed the directions. In Scorm Cloud the resume works fine. But when it's in the production LMS (with both Ignore Flash Cookies checked and unchecked) it never shows the resume prompt.
It also doesn't work if I just browse the web hosted index_lms.html directly in my browser. Should the flash cookie work that way, or should I only expect to see resume when in the LMS? Knowing that would help.
Thanks.
I do not typically do any testing that way, so I'm not sure Michael.
If the content is working in SCORM Cloud as you expect, it's something that you would need to take up with your LMS team though.
Thanks, hoping someone can still answer that though since there is a case I can't rule out until I know.
It could be that the cookie functionality isn't working anywhere and that Scorm Cloud is handling the resume itself. The LMS we're using doesn't seem to support resume on it's own, so it would/should use the cookie, but that also isn't working.
So basically I need a way of confirming if the flash cookie is working under any circumstance before I can be sure the LMS is the issue.
Hi Michael!
If you would like to further test this without your LMS and Scorm Cloud, then I would advise utilizing the Publish to Web (then upload to web server or dropbox) or Publish to CD if you would like to view locally.
Thanks for the advice. I tried that and some other tests and learned some more details.
- that the cookie resume worked when viewing the Presentation.html page even when publishing to an LMS, but viewing the index_lms.html the cookie never works when published with Presenter 13.
- I have the LMS provider load up a course I created with the same settings using Presenter 09 and the cookie worked fine on the index_lms page when loaded into the same LMS environment.
I'm not sure about the differences between the presentation and index_lms pages, but imagine that the index_lms page uses code specific for LMS tracking and that just using the presentation page within the LMS isn't going to work.
May need to get on a conference with support to see if there any other options. Any other help you could provide here though is appreciated.
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