Resume Prompt Not Working On Website

Hi Jeff,

If everything is working as expected in SCORM Cloud that would indicate an issue with the custom LMS that you're utilizing and that all is set up correctly in the file. I'm not not equipped to support custom LMS issues or Javascript, so I hope the community is able to weigh in here with other ideas or solutions. 

I've narrowed the issue down to TinCan. If I turn it off in the presentation.html file by changing
var g_bTinCan = true; to var g_bTinCan = false;

The course resumes as it should.But since Tin Can isn't on, it doesn't post any thing to my LMS/LRS.

I've figured out that I probably need to respond to state?method=GET with the state/resume data.  So something like this

1Nk30a010904050607080b0on1001811f016110171101811000 (tells the course to go to slide 4 or some thing like that).

I understand the data is encoded/compressed. The data actually comes from the statement data posted to the LMS. Each slide posts a resume point. I'm guessing I just need to grab that resume point data and post back what the user resumes the course and tin can asks for resume data.

But for some reason, no matter what I return and how I return it. My course just sits there loading. Everything is there, nav bar, course extras, exit button, just the content has the loading sign. Nothing is clickable.

I've tried posting back similar headers that scorm cloud uses in ColdFusion:

Access-Control-Allow-Header: Content-Type,Content-Length,Authorization,If-Match,If-None-Match,X-Experience-API-Version,X-Experience-API-Consistent-Through
Access-Control-Allow-Origin: *
Access-Control-Expose-Header: ETag,Last-Modified,Cache-Control,Content-Type,Content-Length,WWW-Authenticate,X-Experience-API-Version,X-Experience-API-Consistent-Through
Cache-Control: no-cache
Connection: keep-alive
Content-Type: application/json
X-Experience-API-Version: 1.0.0
access-control-allow-methods: HEAD,GET,POST,PUT,DELETE

They come through properly along with the response: 1Nk30a010904050607080b0on1001811f016110171101811000

But the course doesn't load. I've also found odd behavior if I refresh then stop the browser immediately (the course never refreshes). It will bring up the resume prompt and then I can click Yes/No. And it works. Obviously that isn't right.

Any ideas? What am I missing?

Hi Jeff,

Thanks for sharing that detail here - and I hope that someone in the community can assist as I'm unable to help with modifications to the published output. 

Ashley,

I'm not looking to modify published output. The modification to the published content I stated above was to prove the course was expecting a response from my LMS/LRS when it does state?method=GET.

I'm looking for what an Articulate course is expecting as a response from my (or any) LMS/LRS when it asks for a resume point on state?method=GET.

Hi Jeff,

Thanks for clarifying - I'm uncertain to tell you what to look for, as Storyline will compress your suspend data and therefore it would not be decipherable. But it's actually a question another user asked last week here, and hopefully Andrew's answer assists you. 

I figured out my problem. I was missing Content-Length in the headers.

I added:

<cfheader name="Content-Length" value="#len('1s43040ji1001111a0101101111000')#">

To my current code.

<cfheader name="Access-Control-Allow-Header" value="Content-Type,Content-Length,Authorization,If-Match,If-None-Match,X-Experience-API-Version,X-Experience-API-Consistent-Through">
<cfheader name="Access-Control-Allow-Origin" value="*">
<cfheader name="Access-Control-Expose-Header" value="Last-Modified,Cache-Control,Content-Type,Content-Length,WWW-Authenticate,X-Experience-API-Version,X-Experience-API-Consistent-Through">
<cfheader name="Cache-Control" value="no-cache">
<cfheader name="Connection" value="keep-alive">
<cfheader name="Content-Type" value="application/json">
<cfheader name="X-Experience-API-Version" value="1.0.0">
<cfheader name="access-control-allow-methods" value="HEAD,GET,POST,PUT,DELETE">
**<cfheader name="Content-Length" value="#len('1s43040ji1001111a0101101111000')#">**
<cfreturn '1s43040ji1001111a0101101111000'>

Content-Length is just the length of the response data.

Thanks for sharing Jeff!