Resuming a restricted course on an engage screen.

Hi,

I have built a course with a couple of Engage screens that have audio on. The navigation is restricted. The Engage interactions run fine the first time through, but if I exit the course on one of those screens, and then try to re-launch and resume my position, all I see is a blank screen. 

I can get the interaction to show by clicking the "play" button, but users are getting confused. Is there a way to get the interaction to show immediately?

Thanks

2 Replies
Peter Anderson

Welcome to Heroes, Kate!

Would you like us to take a look at it and see what's going on? First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!

Kate Walker

Hi,

I managed to fix the issue. The properties panel at the bottom of the screen set  "Allow user to leave interaction"  to "after viewing all the steps"

I changed this setting to "anytime", and hey presto! I could resume the course with no problem.

Could this be due to a conflict with global and local settings?