Ribbon not working

Nov 14, 2013

Been using studio 13 for a couple of months, no problems. Today the ribbon icons don't work. I checked add in manager, they were there. I removed them, restarted pp as an admin, added them back, still don't work. I went to launch my install file to run repair, but I updated studio 13 that fixed the ie 11 issues, and the file says I have to uninstall the newer version to launch the original install file. Oh, and I've been running studio 13 in both pp 07 and pp 13. Both don't work. Is there any other way fix the problem?

5 Replies

Adrian Dean
Staff

over 10 years ago11/15/13 at 6:54 am (UTC)

Hi Dean,

Welcome to Heroes! Sorry to hear about your trouble. Just to double check, you aren't running PowerPoint '07 and PowerPoint '13 on the same computer?

Always Happy to Help,

Adrian

Dean Swanson
Author

over 10 years ago11/15/13 at 9:27 am (UTC)

Yes I am, actually windows 365 online. When I 1st installed studio 13, it worked fine in both pp 07 and 13. My problem started when I upgraded to ie 11. Then I downloaded the studio 13 fix to work with ie 11. That’s when my ribbon quit working in both 07 and 13.

I uninstalled the studio update, and reinstalled the original studio 13 file. Now it works fine in 07, but still won’t work in pp 13.

Adrian Dean
Staff

over 10 years ago11/15/13 at 10:06 am (UTC)

Hi Dean,

Having multiple versions of Office installed looks to be part or all of the issue. With regards to our software, it's unsupported.

Another thing to check, would be to see what kind of antivirus you are using?

-Adrian

Greg Anderson

over 9 years ago09/29/14 at 7:35 am (UTC)

My Presenter 13 ribbon commands are not working. It was working one day - then the next day - no matter what I click on - nothing. When I hover over the functions, the hover function works and the drop down menu appears - however, when I click on a command nothing happens.

Suggestions?

Adrian Dean
Staff

over 9 years ago09/29/14 at 7:43 am (UTC)

Hi Greg,

I'm sorry to hear that. Please try a repair to see if that fixes things. It's the fastest way to get back up and running. If a repair doesn't work, try the following. It's more in-depth and is a catch-all solution.

If you still have trouble, please go ahead and submit a Support Case so that we can take a closer look.

Always Happy to Help,

Adrian

Ribbon not working

5 Replies

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