I publish a course. In the transcript pane, text from a different course appears. I'm fairly sure this is coming from my temp files via IE. I was able to clear my temp files/history in IE 8, which did fix the wrong text after re-publishing.
I'm hoping I will not need to clear my cache prior to publishing every course. :o) Any thoughts?
hmmm. I just discovered that this incorrect text appears only when I launch the course using the self-extracting exe file that I created from the Articulate published files (by customer request). The exe was configured using my temp folder as the default place to extract to when launched. Since I create multiple courses, and multiple exe files, if they all extract to my temp folder, I can see where this might be a problem.
So, the simple solution was to change the place an exe extracts to. The phantom text is gone, as it should be. However, I don't see this as a real solution, since it would require me to set it up so each new course will extract to a different place each time. I cannot tell the customer to clear their cache before launching a new course.
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
3 Replies
hmmm. I just discovered that this incorrect text appears only when I launch the course using the self-extracting exe file that I created from the Articulate published files (by customer request). The exe was configured using my temp folder as the default place to extract to when launched. Since I create multiple courses, and multiple exe files, if they all extract to my temp folder, I can see where this might be a problem.
So, the simple solution was to change the place an exe extracts to. The phantom text is gone, as it should be. However, I don't see this as a real solution, since it would require me to set it up so each new course will extract to a different place each time. I cannot tell the customer to clear their cache before launching a new course.
Still need ideas! Thanks.
Hi Jill,
I'm not sure what is happening here. Would you mind submitting a support case so that we can take a closer look at the issue?
I would suggest you submit a case by following the steps below.
Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
Thanks, Brian. I submitted a case. Actually two: Case #00210282 and Case #00210283
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