Rogue text appears in transcript from another course after publish

I publish a course. In the transcript pane, text from a different course appears. I'm fairly sure this is coming from my temp files via IE. I was able to clear my temp files/history in IE 8, which did fix the wrong text after re-publishing.

I'm hoping I will not need to clear my cache prior to publishing every course.  :o)  Any thoughts?

3 Replies
Jill Freeman

hmmm. I just discovered that this incorrect text appears only when I launch the course using the self-extracting exe file that I created from the Articulate published files (by customer request). The exe was configured using my temp folder as the default place to extract to when launched. Since I create multiple courses, and multiple exe files, if they all extract to my temp folder, I can see where this might be a problem.

So, the simple solution was to change the place an exe extracts to. The phantom text is gone, as it should be. However, I don't see this as a real solution, since it would require me to set it up so each new course will extract to a different place each time.  I cannot tell the customer to clear their cache before launching a new course.  

Still need ideas! Thanks.

Brian Batt

Hi Jill,

I'm not sure what is happening here.  Would you mind submitting a support case so that we can take a closer look at the issue?

I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.