While we work toward a solution, our Quality Assurance Team has suggested that disabling other add-ins might be an effective, temporary workaround for the problem. Our hypothesis is that one of your add-ins might be intercepting the communication between Presenter and PowerPoint and causing the issue.
Can you please let us know if this helps? Thanks!
Justin, I tried this on one of those PC and the bug still occur.
PS: I tried also what Adrianno tells and that works. It seems that the windows won't close and it should.
While we work toward a solution, our Quality Assurance Team has suggested that disabling other add-ins might be an effective, temporary workaround for the problem. Our hypothesis is that one of your add-ins might be intercepting the communication between Presenter and PowerPoint and causing the issue.
Can you please let us know if this helps? Thanks!
Justin, I tried this on one of those PC and the bug still occur.
PS: I tried also what Adrianno tells and that works. It seems that the windows won't close and it should.
Thanks
Hi Mario,
Can you post a screenshot that shows both of the PowerPoint windows that you see? We need to see the exact title text on both of the windows.
While we work toward a solution, our Quality Assurance Team has suggested that disabling other add-ins might be an effective, temporary workaround for the problem. Our hypothesis is that one of your add-ins might be intercepting the communication between Presenter and PowerPoint and causing the issue.
Can you please let us know if this helps? Thanks!
Justin, I tried this on one of those PC and the bug still occur.
PS: I tried also what Adrianno tells and that works. It seems that the windows won't close and it should.
Thanks
Also, any chance you are double-clicking or triple-clicking the Record Narration button?
While we work toward a solution, our Quality Assurance Team has suggested that disabling other add-ins might be an effective, temporary workaround for the problem. Our hypothesis is that one of your add-ins might be intercepting the communication between Presenter and PowerPoint and causing the issue.
Can you please let us know if this helps? Thanks!
Justin, I tried this on one of those PC and the bug still occur.
PS: I tried also what Adrianno tells and that works. It seems that the windows won't close and it should.
Thanks
Also, any chance you are double-clicking or triple-clicking the Record Narration button?
You mean everybody here and every Adriano's colleagues are triple clicking?
Thanks for recording a screencast of the problem and for allowing us to review it! We were able to duplicate the issue you reported. Unfortunately, we were unable to determine a workaround. We have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when this issue will be addressed, but we will keep this Forum Thread updated on our progress.
32 Replies
Justin, I tried this on one of those PC and the bug still occur.
PS: I tried also what Adrianno tells and that works. It seems that the windows won't close and it should.
Thanks
Hi Mario,
Can you post a screenshot that shows both of the PowerPoint windows that you see? We need to see the exact title text on both of the windows.
Also, any chance you are double-clicking or triple-clicking the Record Narration button?
You mean everybody here and every Adriano's colleagues are triple clicking?
Absolutely not!
Sent!
Thank you Justin!
2 days since the last update! Any news?
Hello again, Mario.
Thanks for recording a screencast of the problem and for allowing us to review it! We were able to duplicate the issue you reported. Unfortunately, we were unable to determine a workaround. We have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when this issue will be addressed, but we will keep this Forum Thread updated on our progress.
Thanks again!
This discussion is closed. You can start a new discussion or contact Articulate Support.