Safari keeps crashing on ipad

Aug 14, 2014

Well, it appears that when exiting engage and quizmaker slides, Safari will crash.

Selected engage settings

Browser size: (display at user's current browser size)

Player size: (lock player at optimal size)

On restart: prompt to resume, and When running in LMS is selected

Quizmaker settings

when user passes: goes to next slide

when user fails: goes to next slide

allow user to leave quiz: after user has completed quiz

User may view slides after quiz: at any time

show in menu as: single item

publish to lms settings

include HTML5 output is selected

Any would be appreciated?

16 Replies
Thomas Wallace

We have A LOT of courses we are considering upgrading to Articulate Presenter 2013 (from AP 2009), and before we purchase upgraded licenses for our team, we want to make sure the output is mobile.

So far, we only have a course we are testing. I will upload the package in a separate reply.

In the meantime, here are some links we are using for testing.

Includes Engage 2013 and QuizMaker 2013 slides, and crashes on iPad 2 Safari

http://preview.redvector.com/?path=rv_extra/CINet/MOBSA/140814-2/index_lms.html

Does not include Engage 2013 and QuizMaker 2013 slides, and does not crash on iPad 2 Safari

http://preview.redvector.com/?path=rv_extra/CINet/MOBSA/index_lms.html

Thanks!

Thomas Wallace

Leslie McKerchie said:

Of course Thomas


We tried the course you published, and we also did not experience it crashing on iPad2 using Safari. But we did notice something though...

We noticed that the file your URL eventually pointed to was presentation_html5.html. I know HTML5 works on iPad, but not IE8. We really need a solution that has HTML5 with Flash fallback for older browsers. We do this to reach the largest amount of learners as possible.

In the course we are testing on our LMS, we are linking to index_LMS.html. Is this the correct file to link to, and does that file include code for browser/device detection?

Also, I wasn't sure if you were able to test these links on iPad Safari:

Includes Engage 2013 and QuizMaker 2013 slides, and crashes on iPad 2 Safari

http://preview.redvector.com/?path=rv_extra/CINet/MOBSA/140814-2/index_lms.html

Does not include Engage 2013 and QuizMaker 2013 slides, and does not crash on iPad 2 Safari

http://preview.redvector.com/?path=rv_extra/CINet/MOBSA/index_lms.html

Thank you so much for your help!

Thomas Wallace

When we look at the course you shared in IE8, the course plays fine, using Flash.

Thanks for sharing the article! We were linking to index_lms.html, and changed the link to point to presentation.html instead.

We then cleared the Safari history, cookies and data.

We launched the course in iPad Safari (now pointing to presentation.html), and the course crashes when clicking Next on slide 5.4.

Our next step was to launch your version of the course (http://lmckerchie.articulate-online.com/4780580252) from our LMS. The course did not crash when clicking Next on slide 5.4. So strange.

Thoughts?

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