SCORM 1.2 Suspend Data Reported Incorrectly

Hey guys, 

If you're experiencing issues with LMS content, I'd recommend referring to this article, which outlines common issues pertaining to viewing and tracking content in an LMS. The section on testing your course in SCORM Cloud may be especially helpful. 

Also, be sure to package your published content properly for your LMS:

Storyline:

http://community.articulate.com/tutorials/products/publishing-a-project-for-lms.aspx

Studio '09:

http://www.articulate.com/blog/publish-to-lms-with-studio-09/

If the issue persists, you might want to open a support case with your LMS provider, since they're your primary source of support for LMS tracking and reporting issues.

Hi Atom & Adam,

I know this is an old post that you were both part of, but I am currently experiencing the same issue with one of my users.  Thousands of users have used the course and everything worked just fine, so I'm certain the issue is something to do with the user's operating environment.  He was originally using IE10.  I then had him switch to Google Chrome in hopes that it would fix the problem, but the same issue happened with the 'undefined' suspend_data field.

So my question to both of you is did you ever figure out what was causing this problem?  Was there a solution you stumbled across that fixed the issue?

Any feedback you could provide would be greatly appreciated.

Thanks,

Steven

Um I might be having the same issue but I have no idea what you are talking about - how does one change these settings in Storyline 2?

Hi Wendy! 

This thread is a bit dated so I'm not sure that the users in this thread would still be subscribed.

Can you explain the issue that you are experiencing? What version of Presenter are you utilizing? How are you publishing and sharing the content with your users?