I'm trying to insert a web object onto a slide, but I'm getting a script error message. It's a url to a digital image and I'm guessing it has something to do with the Silverlight application used to view the image...but not sure how to resolve. Can someone help? Screenshots of the error messages are below.
I'm using IE8, which is my default browser. I inserted this link: http://www.digitalscope.org/Viewer.aspx?SlideId=af0b3301-f834-450a-be36-5993ec7cc1e2 as a web object on a slide so that the learner can view the digital image without having to open the link in a new window. When I tried previewing it in Articulate Presenter, it was giving me the first error message, then I clicked Yes, and it gave me the second error message. I clicked Yes again and the screen appears blank.
So you've only been able to test your course locally thus far? Meaning, you haven't yet uploaded the course to your website or LMS?
Some functionality, including web objects, can fail if the course isn't uploaded to its intended environment. This article will explain that in more detail if you have any questions.
At the moment, I don't have Presenter installed on my machine, but if you'd like us to try and test it for you, please feel free to contact our support team.
No problem. I actually uploaded into our LMS (SumTotal) and it did not work. It looks like it's downloading on the slide, appears briefly, and then turns blank. I will contact your support team to see if they get the same thing. Thanks for your help!
Looks like you and Miker were able to determine that it's a browser incompatibility issue with IE8. I'll keep an eye on the case if you have any more questions for Miker.
Miker had to refer this issue to your QA team and could not resolve the issue of getting the web object to the digital slide to open in any browser (the only browser it seems to work is google chrome). He did give me 7 steps to try to get it to work in my IE browser, but not very practical for learners to do as they take a course-and, actually, I tried the steps and it still didn't work. He also suggested we have the url open in a new window, but the reason we inserted it as a web object was to keep it on the same page as other relevant content as they examined the digital slide. If you have any alternatives of how to view the digital slide without having to open it in a new window and on the same page as relevant content, please let me know. Thanks! I appreciate it.
Yeah, I was catching up on your case (00331356) this morning and see that we're waiting to hear what QA might have to say about this. Not quite sure when they'll have a chance to get to it, but I'll be sure to update here as soon as I hear something.
7 Replies
Hi Angela!
Are you encountering the error with any browser you use, or just one specific browser?
Can you share the link so I can check it out?
Thanks!
Hi Peter,
I'm using IE8, which is my default browser. I inserted this link: http://www.digitalscope.org/Viewer.aspx?SlideId=af0b3301-f834-450a-be36-5993ec7cc1e2 as a web object on a slide so that the learner can view the digital image without having to open the link in a new window. When I tried previewing it in Articulate Presenter, it was giving me the first error message, then I clicked Yes, and it gave me the second error message. I clicked Yes again and the screen appears blank.
Thanks!
Angela
Thanks for the link, Angela
So you've only been able to test your course locally thus far? Meaning, you haven't yet uploaded the course to your website or LMS?
Some functionality, including web objects, can fail if the course isn't uploaded to its intended environment. This article will explain that in more detail if you have any questions.
At the moment, I don't have Presenter installed on my machine, but if you'd like us to try and test it for you, please feel free to contact our support team.
Thanks, Angela!
No problem. I actually uploaded into our LMS (SumTotal) and it did not work. It looks like it's downloading on the slide, appears briefly, and then turns blank. I will contact your support team to see if they get the same thing. Thanks for your help!
Thanks, Angela!
Looks like you and Miker were able to determine that it's a browser incompatibility issue with IE8. I'll keep an eye on the case if you have any more questions for Miker.
Hi Peter,
Miker had to refer this issue to your QA team and could not resolve the issue of getting the web object to the digital slide to open in any browser (the only browser it seems to work is google chrome). He did give me 7 steps to try to get it to work in my IE browser, but not very practical for learners to do as they take a course-and, actually, I tried the steps and it still didn't work. He also suggested we have the url open in a new window, but the reason we inserted it as a web object was to keep it on the same page as other relevant content as they examined the digital slide. If you have any alternatives of how to view the digital slide without having to open it in a new window and on the same page as relevant content, please let me know. Thanks! I appreciate it.
Thanks for checking back in, Angela
Yeah, I was catching up on your case (00331356) this morning and see that we're waiting to hear what QA might have to say about this. Not quite sure when they'll have a chance to get to it, but I'll be sure to update here as soon as I hear something.
Thanks!
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