Seekbar Issues - When an Egage slide has a SWF video on the last section, the seekbar seems to be frozen at a few seconds before the completion. Essentially - it never reaches the end and the 'II" never becomes the blinking ">"
The SWF was created in Captivate. Could this be the root of the issue?
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The issue was the video file type and how Captivate 3 publishes it. Typically the video's metadata will include the timing (duration of the video) information. In captivate 3 - the output is a swf nested in a main swf. Because I discarded the 'Main.swf' I discarded the metadata with it. Engage could then not calculate the duration of the video and the seekbar got 'stuck' before completing.
I switched the video out for a high quality MP4 (metadata included) exported from Captivate 5.5 and it solved my issue. I could also convert the MP4 to SWF and it works fine now.
3 Replies
Hi Holly!
Mind sending us your files so we can take a closer look? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Not to worry Peter.
The issue was the video file type and how Captivate 3 publishes it. Typically the video's metadata will include the timing (duration of the video) information. In captivate 3 - the output is a swf nested in a main swf. Because I discarded the 'Main.swf' I discarded the metadata with it. Engage could then not calculate the duration of the video and the seekbar got 'stuck' before completing.
I switched the video out for a high quality MP4 (metadata included) exported from Captivate 5.5 and it solved my issue. I could also convert the MP4 to SWF and it works fine now.
Thanks for your attention and quick reply.
Glad to hear you're all set now, Holly! Thanks for sharing the update
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