Silent Install is not installing everything

Apr 04, 2011

Tyler McKnight
By Tyler McKnight

Hello,

I'm trying to install Studio Pro '09 from a silent install, but when I do so it seems that not everything is getting installed.

I'm installing to Win XP Sp2, with Office 2003 and using Studio-09-Update-7.exe

I've used the silent install info (http://www.articulate.com/support/presenter09/kb/?p=440)  to create my response files for install and uninstall (.iss).

The issue I have is that if I use the .iss file to perform my install from the command line manually on the machine ( C:\Studio-09-Update-7-exe -s -f1"C:\setup.iss") it installs fine and it all works.
But if I use the same media and .iss file in an automated fashion it installs fine (reports the same in the setup.log) but then we try and use some functionality it either throws and error or basiclly freezes.
When we select Articulate / Slide properties it throws the error

"Component 'MSHFLXGD.OCX' or one of its dependencies not correctly registered: a file is missing or invalid in AP5.frmSlideGrid.LoadPlayLists at line 104"

If we select Articulate / Player Templates it freezes the machine (AP6.exe just consumes all the processes and never stops).

I understand that the silent install doesn't install the Dot Net 2.0, so we preinstall windows instraller 3.1 and dot net 2.0. I also noticed that when manually running the installer by itself it fires up Visual C++ redist, so I've even tried preinstalling this as well.

I have been trying to perform the install using an msi, where I use the msi to deliver the installer and the .iss file locally to the machine then use a custom action to run the install usaing the .iss. The install of the Studio Pro does happen, but when we try and use those mentioned features we either get the error or the 'freezing'.

Our software delivery mechanish (NetDeploy) just runs the msi with elevated rights, so I can't understand why it's not installing something that manually running the same thing from the cmd line does.

Is any one able to say if they have encountered this issue before or even what does that actual installing of the 'MSHFLXGD.OCX' as I'm guessing it may me more than just this one ocx missing?

Cheers,

Tyler

5 Replies
Tyler McKnight
13 years ago04/04/11 at 2:04 pm (UTC)

Hi Brian,

I saw a previous post where someone had a similar issue with the  .ocx error and they had trouble with activation.
Their activation issue was due to UAC, which they confirmed, but there was no mention of the ocx issue being resolved.

Unfortunately I'm installing on XP so there is no UAC, but thanks for the reply

Dave Mozealous
13 years ago04/04/11 at 3:10 pm (UTC)

Hi Tyler,

I haven't ever encountered that error before...so not sure how much help I'll be, but have you tried doing the automated install just via a command line and not using the MSI?  Does it work then?

Installing on XP with elevated rights should give you all the necessary permissions to do the install, and the only thing you should have to worry about is if .NET 2 is installed, the rest should be automatically installed.

-Dave

Tyler McKnight
13 years ago04/04/11 at 3:18 pm (UTC)

Hi Dave,

That's exactly my problem. If I do it via the cmd line it works (using the same media and .iss file)  , if I do it automated it doesn't. And as I'm packaging it up to depoy to machines unattended this is my issue.

I beleive that it's installing something other that just the products (like the way it installs C++ run times), but this isn't happening for us. I'm wondering what part of the install puts in the mshflxgd.ocx (and other controls?) so that I may be able to isolate them and preinstall or something?

Cheers, Tyler

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