Anyone ever experienced this and found a way to fix it? I've restarted, etc, but when I go to sync audio, the slide stays on the first slide in the presentation. The notes advance, and the audio changes appropriately, but I cannot see any slide content except slide 1.
I'd recommend sending us your files so we can have a closer look. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums. Thanks!
No time really, as the current timeline is really tight. I figure when I'm done I'll just re-install and see if that works. In the meantime, i'm just sort of doing it half blind.
i need help with recording a presentation. i can see the notes and the slide does not match the notes. The slides are ahead of the notes. please help me figure out a way to fix this
It sounds like you're probably running into an issue with your slide master. Have a look at this article and let us know if that helps get things working properly again. Thanks!
6 Replies
Welcome to Heroes, Jeremy!
I'd recommend sending us your files so we can have a closer look. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums. Thanks!
Hey Jeremy!
I wasn't able to track down any related cases with your name attached. Curious to know if you got this resolved...
Thanks!
No time really, as the current timeline is really tight. I figure when I'm done I'll just re-install and see if that works. In the meantime, i'm just sort of doing it half blind.
i need help with recording a presentation. i can see the notes and the slide does not match the notes. The slides are ahead of the notes. please help me figure out a way to fix this
I really need you to tell me how to fix it because i am unable to send the file.
Hi Kelly,
It sounds like you're probably running into an issue with your slide master. Have a look at this article and let us know if that helps get things working properly again. Thanks!
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