I am getting this error when I open my project "Some controls on the presentation cannot be activated. They may not be registered on this computer." I have searched all over the web and the only post I could find pertaining to Articulate Presenter is here http://www.articulate.com/forums/articulate-presenter/2305-ppt-error-message.html but I am running Windows 7, PowerPoint 2010, and have only the most current flash player form Adobe installed on my PC. Can anyone assist with this one?
This problem just started for me yesterday, it's been pretty devastating, can't even open the presentation to save or export anything. I've tried creating a new presentation as suggested below but it doesn't work as it's not able to get past step 6 below. This SEEMS to have happend around the same time I did a most recent windows update (Win 8) 2 days ago. As I said, I can't "reuse" the slides so I'm stuck. I even uninstalled articulate and tried to open in powerpoint and wouldn't do it. I transferred it to another machine and tried to open in powerpoint 2003. Nope.
The only thing that made a different was deleting the mp4 videos on the slides (using a very old backup of the file) and then saving it. I reinserted the mp4's (which I've been using for 3 years) and the problem showed up again this morning. Goingto try to get rid of flash next and reinstall (I'm assuming you can do that). Jim
It looks like Steve may have you covered here - but if you're still having difficulty our team can take a look at your files if you send along to use here. You'll want to reference this thread so that they know what you've already tried.
That thread or this article (mentioned earlier in this thread) detail the issue. If the file is corrupt, as I mentioned you can connect with our Support team to share the file and we can take a look.
Wow. Good thing iSpring put this tool together. I was going nuts. Finally got things to work to a point where I could rebuild all the files. Wow what a pain. Thanks Flash... and microsoft updates.
I'd like to add my name to the list of people having this problem....
We are using Office 365, Windows 10 and Studio 13 w/ the recent Update 7.
We are getting the same error messages that June has listed above is her screen shots.
Also, when we try to create a package we are running into problems as well.
We click the Share tab and select "Articulate Package".
We then get a warning that "This presentation was created in an earlier version of Articulate Presenter. Would you like to upgrade it now? A backup will be created of the original file"
I click 'yes' and it then comes up with a warning that some quizzes and interactions can't be found. I can't find them either so I just click the 'remove' button for them all.
I then get an error report message -
I've tried the uninstall re-install Flash and the Run/CMD recommendation above.
On the first message you received about upgrading to the current version of Articulate, I get that whenever I open a course created in a previous version of Presenter. Usually it does its work and I am good to go. On the second message, it looks like it is looking for the location of the quizzes. You don't have to remove them, it you click the locate button and navigate to the location they reside, everything will work.
I have found that when I am opening older courses to update or revise, I need to copy the entire folder to my hard drive. This will include all interactions, quizzes, audio, and videos.
As for the error report, I get that on a random basis. I find if I reboot my computer and restart PowerPoint, it usually resolves itself.
I have reverted back to Flash 18, and am only running Update 6 at present. We are using Presenter '13 on Windows 7.
If you're using the latest update of Presenter and ran the repair tool and are still running into difficulties we'll want to have you work with our Support engineers further.
Hi June,
It's not the iSpring tool but a tool created by our Dev team to deal with the issue. Please let us know if you continue to have difficulty with it.
Hm - you may want to check your junk/spam folder as here is the email Renato sent a bit earlier this am:
Thanks for contacting Articulate Support!
I understand that you're getting an error message when creating an Articulate Package.
When upgrading to Presenter '13, Presenter will look for the quiz and interaction files that were already added to Presenter '09.
I would recommend copying the Quizmaker and Engage files to the same folder where the Powerpoint file is located. Then locate the files so it will be inserted to the Powerpoint file.
Once all quiz and interaction files are inserted, please go ahead and upgrade to Presenter '13.
Also, please do note that when creating, editing, and publishing Articulate Presenter '09 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
Just reply to this email if you need more help.
I can have it resent to you if you didn't receive it - but it looks like it went to your work email address.
Sure thing - just resent it and the subject line is: RE: Case #00655310: I am trying to create an Articulate Package. ... [ ref:_00D30Txo._50033poYOB:ref ]
It'll come from Support@articulate.com and so check junk/spam, and maybe ask your IT team if they need to allowlist our address?
I'm having the same above problems and it started after I ran the Presenter 13 update. When I open my presentation, I could see no visible problems except on one slide where the words were jumbled. I deleted it and replaced it and still go same messages. This presentation has LOTS of videos, so I hate to have to delete them and reinsert them. But if that's what seems to be the answer here, I'll try.
I think I decided to send my presentation in to the Support Engineers. I have run update 7 of Presenter and I'm on current flash, so I'm going to see if these angels can save me :)
94 Replies
This problem just started for me yesterday, it's been pretty devastating, can't even open the presentation to save or export anything. I've tried creating a new presentation as suggested below but it doesn't work as it's not able to get past step 6 below. This SEEMS to have happend around the same time I did a most recent windows update (Win 8) 2 days ago. As I said, I can't "reuse" the slides so I'm stuck. I even uninstalled articulate and tried to open in powerpoint and wouldn't do it. I transferred it to another machine and tried to open in powerpoint 2003. Nope.
The only thing that made a different was deleting the mp4 videos on the slides (using a very old backup of the file) and then saving it. I reinserted the mp4's (which I've been using for 3 years) and the problem showed up again this morning. Goingto try to get rid of flash next and reinstall (I'm assuming you can do that). Jim
Hi Jim,
The problem appears to be attributed to the recent Flash Player update (v19).
See this thread:
http://www.articulate.com/support/presenter-13/flash-player-1900185-causes-corruption-in-powerpoint-presentations-articulate-presenter-13
...and this support article:
https://community.articulate.com/discussions/articulate-presenter/mp4-woes#reply-302954
When I removed Flash Player 19 and reinstalled Flash Player 18, the problem went away.
Hi Jim,
It looks like Steve may have you covered here - but if you're still having difficulty our team can take a look at your files if you send along to use here. You'll want to reference this thread so that they know what you've already tried.
Hi David,
I am experiencing the same problem and am working on the same system/version. Did you figure out a solution?
I've tried repairing the file but it won't let me save or access the Articulate add on without saving.
Hi Tulasi, it's a problem with the latest version of Flash Player. Follow the recommendations in this posting: https://community.articulate.com/discussions/articulate-presenter/mp4-woes
Hi Tulasi,
That thread or this article (mentioned earlier in this thread) detail the issue. If the file is corrupt, as I mentioned you can connect with our Support team to share the file and we can take a look.
Wow. Good thing iSpring put this tool together. I was going nuts. Finally got things to work to a point where I could rebuild all the files. Wow what a pain. Thanks Flash... and microsoft updates.
Thanks Jim for the update.
I'd like to add my name to the list of people having this problem....
We are using Office 365, Windows 10 and Studio 13 w/ the recent Update 7.
We are getting the same error messages that June has listed above is her screen shots.
Also, when we try to create a package we are running into problems as well.
We click the Share tab and select "Articulate Package".
We then get a warning that "This presentation was created in an earlier version of Articulate Presenter. Would you like to upgrade it now? A backup will be created of the original file"
I click 'yes' and it then comes up with a warning that some quizzes and interactions can't be found. I can't find them either so I just click the 'remove' button for them all.
I then get an error report message -
I've tried the uninstall re-install Flash and the Run/CMD recommendation above.
Any thoughts on this? I'm struggling!
Thx,
Dave
Hi Dave,
On the first message you received about upgrading to the current version of Articulate, I get that whenever I open a course created in a previous version of Presenter. Usually it does its work and I am good to go. On the second message, it looks like it is looking for the location of the quizzes. You don't have to remove them, it you click the locate button and navigate to the location they reside, everything will work.
I have found that when I am opening older courses to update or revise, I need to copy the entire folder to my hard drive. This will include all interactions, quizzes, audio, and videos.
As for the error report, I get that on a random basis. I find if I reboot my computer and restart PowerPoint, it usually resolves itself.
I have reverted back to Flash 18, and am only running Update 6 at present. We are using Presenter '13 on Windows 7.
June
Hi all,
We've released a tool that will help you repair your Presenter courses that are impacted by the corruption of Flash player 19.
The repair utility will create a backup copy of the corrupt PowerPoint file in the same folder.
Tip: Wait to install Flash Player 19 until Adobe releases a new version that doesn't cause corruption.
If you need additional assistance please reach out to our team here.
Hello,
I just tried the above Ashley but when I try to create an Articulate package afterwards, it still gives me an Articulate Error Report.
Ashley,
Is this the tool from iSpring?
Hi David,
If you're using the latest update of Presenter and ran the repair tool and are still running into difficulties we'll want to have you work with our Support engineers further.
Hi June,
It's not the iSpring tool but a tool created by our Dev team to deal with the issue. Please let us know if you continue to have difficulty with it.
Hi Ashley....I have submitted a case. Any ideas on response times?
Thanks for the help,
Dave
Hi Dave,
It looks like you've already heard from my colleague Renato - he'll continue to work with you on this issue and I'll follow along.
Hi Ashley....not as of yet. Maybe he has picked up the ticket but nothing from him.
Hopefully soon :)
Dave
Hi Dave,
Hm - you may want to check your junk/spam folder as here is the email Renato sent a bit earlier this am:
Thanks for contacting Articulate Support!
I understand that you're getting an error message when creating an Articulate Package.
When upgrading to Presenter '13, Presenter will look for the quiz and interaction files that were already added to Presenter '09.
I would recommend copying the Quizmaker and Engage files to the same folder where the Powerpoint file is located. Then locate the files so it will be inserted to the Powerpoint file.
Once all quiz and interaction files are inserted, please go ahead and upgrade to Presenter '13.
Also, please do note that when creating, editing, and publishing Articulate Presenter '09 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
Just reply to this email if you need more help.
I can have it resent to you if you didn't receive it - but it looks like it went to your work email address.
Hmmm...nothing in junk. Can he resend it?
Thanks for the follow up
Dave
Hi Dave,
Sure thing - just resent it and the subject line is: RE: Case #00655310: I am trying to create an Articulate Package. ... [ ref:_00D30Txo._50033poYOB:ref ]
It'll come from Support@articulate.com and so check junk/spam, and maybe ask your IT team if they need to allowlist our address?
Hey All,
After a couple of emails with support, I have fixed the problem. Refer to this page for the fix -
http://www.articulate.com/support/presenter-09/flash-player-1900185-causes-corruption-in-powerpoint-presentations-articulate-presenter-13
Thanks to all that pitched in!
Now....we wait for Adobe to fix their sh!t ;)
Cheers,
Dave
Glad that you are back to working order Dave and thanks for sharing with the community.
I'm having the same above problems and it started after I ran the Presenter 13 update. When I open my presentation, I could see no visible problems except on one slide where the words were jumbled. I deleted it and replaced it and still go same messages. This presentation has LOTS of videos, so I hate to have to delete them and reinsert them. But if that's what seems to be the answer here, I'll try.
I think I decided to send my presentation in to the Support Engineers. I have run update 7 of Presenter and I'm on current flash, so I'm going to see if these angels can save me :)
Hi Leslie.
We will be happy to take a look at your project. Did you try following the steps here to see if they resolve your issue? http://www.articulate.com/support/presenter-09/flash-player-1900185-causes-corruption-in-powerpoint-presentations-articulate-presenter-13
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