I created presentations in Articulate 13 with sound and animation. When running on desktop platforms, the animations and sounds both work but on mobile platforms (iOS in particular) there is no sound. What is the problem? THanks Ron
Can you share a little more information about how you are publishing and viewing your content? Are you publishing to the web or LMS and are you learners using mobile Safari or the Articulate Mobile Player?
This articlewill help you understand which version of your content to display when your learners view it.
Hello! I am actually having similar issues. I am playing my content through my LMS test site and some slides are not playing audio. Also, I have restricted the slides so the audio must complete before the next button will allow viewers to move on to the next slide, however if the next button is pressed during the slide, the audio is just paused. Why is this happening?
It may be worth testing this in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side. Let me know if you get similar results when you test your content there.
Also, just wanted to share that the articles here and here may also help clear up common LMS issues.
Ok, since this is a fresh topic and it applies directly to my situation (seems like it), I'll jump in.
I'm converting a presentation made with Presenter 09 to Presenter 13. Our client's main reason was to have the mobile capacity. Once converted, it runs just fine on browsers in Mac + PC. However, here's the mobile result (issue being with "presenter videos" - everything else seems ok):
Android (kitkat -- no flash): the html5 version shows the video window black, with no sound
iPad - Articulate Mobile Player: Video plays but no sound
iPad - Safari: Video shows the first frame only, with no sound
Thinking it could be a video encoding issue I tried to encode it manually and manually replace it in the published output (by renaming with the long filename generated). --> no change in behavior.
I thought maybe my sources had some corruption. So I created a new PPT document, with a standard template, and added a presenter video using a basic windows sample video. So basically all new stuff. --> no change in behavior.
I tried to publish as LMS or Web, changing encoding settings, with and without the iPad Player, with no change in the result. I'm a Web Developer, so I'm able to tweak stuff, but not willing to dig into for example "player_compiled.js". But if you provide a commented version... maybe...
To answer your question, the course was built with Presenter 09. The videos were added by the Video/insert presenter video option. The presentation and its videos are automatically converted by Presenter 13. I tried different video compression settings, including the default one.
But I also made 2 tests where I:
Used an existing presentation, replacing the original/converted videos with new ones
Created an entirely new presentation with a video from a completely different source/format
The result of these tests were no different than what I previously mentioned.
As far as the HTML5 limitations, do they also pertain to the Articulate Mobile Player? I would think you made the application to circumvent them. As far as the compatibility chart, the only limitation about presenter videos is that they're not supported in mobile safari. But they should surely work within the Articulate Mobile Player, right?
I'd like to take a look at your files Charles, sounds like you've exhausted a lot of options. I will send you a PM so that you can get those files uploaded for review.
I tested my presentation on an Android device, it seems to work OK. Out of curiosity, I have encountered a problem with using Safari with certain applications because of the Private Mode setting. Could this be the source of or related to the sound problem?
Hi Ron! That was certainly an issue that we ran into with our Storyline product. Have you tried to run without this mode? What version of iOS are you using? How do you have the audio set to trigger? Is is automatically or set to trigger by user?
If you experience unexpected issues with animations, annotations, the audio editor, or publishing, it may be related to your Regional Language Settings when using a non-English Windows system. See this article for more information and a solution.
I am using an iPhone 5 with IOS 7.0.4, the audio is automatically set to trigger. I tried running without privacy mode but the system shut down though that was not the fault of articulate, rather the ISP
Hi Ron! It would be great if I could see your files so that I can understand the content that is in your project. I will send you a PM on how to upload that content properly for review.
Just wanted to update the community for anyone else that may run across this thread, but Ron was able to resolve his issue by turning off private mode in Safari.
13 Replies
Hi Ron and welcome to E-Learning Heroes!
Can you share a little more information about how you are publishing and viewing your content? Are you publishing to the web or LMS and are you learners using mobile Safari or the Articulate Mobile Player?
This article will help you understand which version of your content to display when your learners view it.
Hello! I am actually having similar issues. I am playing my content through my LMS test site and some slides are not playing audio. Also, I have restricted the slides so the audio must complete before the next button will allow viewers to move on to the next slide, however if the next button is pressed during the slide, the audio is just paused. Why is this happening?
Thanks!
Hi Jillian!
Ok, since this is a fresh topic and it applies directly to my situation (seems like it), I'll jump in.
I'm converting a presentation made with Presenter 09 to Presenter 13. Our client's main reason was to have the mobile capacity. Once converted, it runs just fine on browsers in Mac + PC. However, here's the mobile result (issue being with "presenter videos" - everything else seems ok):
Thinking it could be a video encoding issue I tried to encode it manually and manually replace it in the published output (by renaming with the long filename generated). --> no change in behavior.
I thought maybe my sources had some corruption. So I created a new PPT document, with a standard template, and added a presenter video using a basic windows sample video. So basically all new stuff. --> no change in behavior.
I tried to publish as LMS or Web, changing encoding settings, with and without the iPad Player, with no change in the result. I'm a Web Developer, so I'm able to tweak stuff, but not willing to dig into for example "player_compiled.js". But if you provide a commented version... maybe...
Thanks in advance for your help!
Charles
Thank you Leslie and Jillian. I published this to LMS and the users are on Safari.
Ron
Hi Charles and Ron!
There are limitations in HTML5, and you can view a comparison here.
What type of videos are you adding and via what method?
Charles - as a side note, we do not currently support Android.
Thank you Leslie for your response.
To answer your question, the course was built with Presenter 09. The videos were added by the Video/insert presenter video option. The presentation and its videos are automatically converted by Presenter 13. I tried different video compression settings, including the default one.
But I also made 2 tests where I:
The result of these tests were no different than what I previously mentioned.
As far as the HTML5 limitations, do they also pertain to the Articulate Mobile Player? I would think you made the application to circumvent them. As far as the compatibility chart, the only limitation about presenter videos is that they're not supported in mobile safari. But they should surely work within the Articulate Mobile Player, right?
I'd like to take a look at your files Charles, sounds like you've exhausted a lot of options. I will send you a PM so that you can get those files uploaded for review.
I tested my presentation on an Android device, it seems to work OK. Out of curiosity, I have encountered a problem with using Safari with certain applications because of the Private Mode setting. Could this be the source of or related to the sound problem?
Hi Ron! That was certainly an issue that we ran into with our Storyline product. Have you tried to run without this mode? What version of iOS are you using? How do you have the audio set to trigger? Is is automatically or set to trigger by user?
If you experience unexpected issues with animations, annotations, the audio editor, or publishing, it may be related to your Regional Language Settings when using a non-English Windows system. See this article for more information and a solution.
Thanks Leslie
I am using an iPhone 5 with IOS 7.0.4, the audio is automatically set to trigger. I tried running without privacy mode but the system shut down though that was not the fault of articulate, rather the ISP
Regards
Ron
Hi Ron! It would be great if I could see your files so that I can understand the content that is in your project. I will send you a PM on how to upload that content properly for review.
Just wanted to update the community for anyone else that may run across this thread, but Ron was able to resolve his issue by turning off private mode in Safari.
Thanks for that update Ron