Sound not working on iPad after publication via Presenter

Jan 18, 2018

I just published a new course and tested it on my laptop in Google Chrome. It worked fine. I am now trying to watch the same course on my iPad Pro and I have two problems, one much larger than the other -- a) the exit button isn't working, and b) I have no sound. Sound is working for other applications, so it's clearly the presentation. Had the same issue in both Safari and Chrome on the iPad. Suggestions?

8 Replies
Ashley Terwilliger-Pollard

Hi Joanna,

I'd love to help! Could you share a bit more, such as:

  • What version of Presenter are you using?
  • Where did you upload the content to test it out (i.e an LMS, web server, Articulate Online)? 
  • When testing the iPad, did you toggle the mute button? 
  • For the Exit behavior - does the course not close, or does it send inaccurate information to your site/LMS? 
  • Does the Exit button work on your laptop? 

That'll help me figure out next steps for you.

Ren Gomez

Hi Karen,

Since this discussion is a bit older, let's start fresh! It sounds like you're experiencing some iPad audio issues as well! If you'd like our team to lend a hand with testing your course, we're more than happy to take a look at your .story file and provide guidance.

Feel free to share it using the link below.

SHARE YOUR FILE WITH US.