Sound not working on iPad after publication via Presenter

I just published a new course and tested it on my laptop in Google Chrome. It worked fine. I am now trying to watch the same course on my iPad Pro and I have two problems, one much larger than the other -- a) the exit button isn't working, and b) I have no sound. Sound is working for other applications, so it's clearly the presentation. Had the same issue in both Safari and Chrome on the iPad. Suggestions?

8 Replies
Ashley Terwilliger-Pollard

Hi Joanna,

I'd love to help! Could you share a bit more, such as:

  • What version of Presenter are you using?
  • Where did you upload the content to test it out (i.e an LMS, web server, Articulate Online)? 
  • When testing the iPad, did you toggle the mute button? 
  • For the Exit behavior - does the course not close, or does it send inaccurate information to your site/LMS? 
  • Does the Exit button work on your laptop? 

That'll help me figure out next steps for you.

Karen Westphalen

Hi Joanna,

I'm writing to you because of the lack of sound you experienced when viewing a Presenter-published course on an iPad. Do you happen to recall how you fixed the problem, i.e., specific steps you took to adjust your iPad's settings, to get it to work?

Thanks,

Karen I. W.

Ren Gomez

Hi Karen,

Since this discussion is a bit older, let's start fresh! It sounds like you're experiencing some iPad audio issues as well! If you'd like our team to lend a hand with testing your course, we're more than happy to take a look at your .story file and provide guidance.

Feel free to share it using the link below.

SHARE YOUR FILE WITH US.