3 Replies
Christine Hendrickson

Hi Muriel,

First, please make sure you're working with local files. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.¬†
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

You can try a repair of the installation, first, if you'd like:

Articulate Support > How to repair Articulate Studio '09

If you're still seeing this issue, please follow the troubleshooting steps outlined in the article below:

Articulate Support > Unexpected or erratic behavior in Articulate Studio '09