Studio '13 and Windows 10 issues

I recently updated to Windows 10 and am having a number of issues now with my articulate. 

 

1. Modules are frequently crashing and/or having publishing issues

2. Attachments are no longer working when published as resources (404 error)

3. PNG images with blank backgrounds are suddenly appearing with black boxes around them, but vexingly at random, rather than all.

I am concerned that these issues only began to happen after the update, and that they are causing a lot of delays in production. Any insights would be greatly appreciated.  

5 Replies
Katie Riggio

Hi there, Valerie. Happy to help!

First, here are the supported browsers for viewing published Articulate 360 and Studio '13 content:

All Articulate 360 apps:

360

Studio '13:

s13

With your permission, we'd like to test one of your Articulate Packages in multiple environments and try to replicate the issues you see. If that works for you, please upload the file privately here. We'll delete it once we solve these oddities!

Edward Pluskota

I am having the same types of issues, been working with support engineering at Articulate with one course continually giving me a Run Error Code of 462. I try creating a simple course with one audio slide, one video slid, and a short quiz.  Now the course locks up, and I can not close the course. I have to use my task manager to end the task. Tried opening again powerpoint and it locks up.  I have to reboot my laptop so I can open powerpoint again only to be asked to open powerpoint in safe mode.  I am in desperate need of a solution here... all production has halted due to this situation.

I have to say that It has upgraded to Windows 10.

HELP!

Lauren Connelly

Hi Edward!

I'm sorry to hear of the issues you're running into!

It's possibly due to some corruption in the installation of Studio '13. Corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, and failed Windows updates.

Repairing the software usually resolves the issue, or uninstalling or reinstalling the software if a repair can't fix it.