Studio 13 Audio only working in Preview and Editor for some slides


I am new to Articulate and have completed and narrated my first course. Audio was recorded in Presenter for all slides. Audio plays back in narration/recording mode, but when the last 10 slides are Previewed or opened in Audio Editor there is no sound nor is a wavelength showing for these particular slides in Editor. The first part of the course seems to be working fine.

Any suggestions are much appreciated!.

1 Reply
Christine Hendrickson

Hi Lisa and welcome to E-Learning Heroes!

Sorry to hear about the trouble with the audio in your project. Hopefully we can find out what's causing this for you.

First, please make sure that you're working with all local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you're already working locally, or if you move your project to your hard drive and still have trouble, please let me know.