Studio 360 upgrade or uninstall hangs.

Mar 14, 2019

Hi, 

I have been having issues with Studio 360 hanging during the install and when I try to uninstall it, it also hangs.  It tries to upgrade every time I boot my computer and keeps other programs from upgrading or installing until I kill the Windows Installer.  

1 Reply
Katie Riggio

Hi, Cindy. Glad to have you here in the community, and sorry you've hit this roadblock!

I've opened a case on your behalf for our Support Engineers, so we can help get you up and running! They're champions at finding the root of such issues and will share some next steps to try. Look for an email from support@articulate.com, and I'll follow along!

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