I have tried multiple times to submit a support case. Double checked the email, waited 60 seconds, etc.
Not able to get any emailed confirmation that my support case has been submitted. Signed up for these community forums and I got the automated email right away.
Not sure why I can't submit a support case? Any help?
Super frustrating when I need to submit a support case about submitting a support case. . .
Am all out of ideas and frustrated. Just bought Articulate a few days ago after the 30 day trial. Thought everything was working fine and the day after I buy it run into a pretty major issue.
Include the url for this thread as well as your original post (http://community.articulate.com/forums/t/7775.aspx) so that we can follow up properly. And please do confirm that you are able to submit your case. Thanks for your patience!
4 Replies
Hi Sarnen!
Have you been attempting to submit your case via this link?:
http://upload.articulate.com/
What is the issue you're looking to get resolved? Perhaps we can help you here in the community forum...
No.
http://www.articulate.com/support/contact/method.php
Option B
Here is the issue:
http://community.articulate.com/forums/t/7775.aspx
Am all out of ideas and frustrated. Just bought Articulate a few days ago after the 30 day trial. Thought everything was working fine and the day after I buy it run into a pretty major issue.
Thanks for any help you can get.
Sarnen
Hi Sarnen,
Sorry for the frustration. Please Create an Articulate Presenter Package and upload the zip file via the link here:
http://upload.articulate.com/
Include the url for this thread as well as your original post (http://community.articulate.com/forums/t/7775.aspx) so that we can follow up properly. And please do confirm that you are able to submit your case. Thanks for your patience!
This discussion is closed. You can start a new discussion or contact Articulate Support.