Submit a Support Case Not Working

Dec 12, 2011

I have tried multiple times to submit a support case.  Double checked the email, waited 60 seconds, etc.

Not able to get any emailed confirmation that my support case has been submitted.  Signed up for these community forums and I got the automated email right away.

Not sure why I can't submit a support case?  Any help?

Super frustrating when I need to submit a support case about submitting a support case. . . 

4 Replies
Peter Anderson

Hi Sarnen,

Sorry for the frustration. Please Create an Articulate Presenter Package and upload the zip file via the link here:

Include the url for this thread as well as your original post ( so that we can follow up properly. And please do confirm that you are able to submit your case. Thanks for your patience!

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