Successfully Published Presentation Wonky Once Burned to Disc

I have several presentations that were originally created in Studio '09 and that I now publish in Studio '13 (upgraded).  They publish without issue (to anything I've tested, including to CD) and play just fine but when I actually burn the presentation to disc (have tried both CD and DVD, both of which I've had no trouble with before) I get blank slides or no audio and other weird stuff, including if I drag and drop the folder from the disc to the desktop.  I get an error message from the Epson PP-100, which has burned published presentations before (including Studio '13) that the file names are no good.  Does anybody have any idea what could be going on?  

Thanks!

Jean

9 Replies
Christine Hendrickson

Hi Jean,

If you're seeing an error regarding file names, that'd be the first thing I'd check.

What's the name of your project? Try to make sure that the name isn't too long, doesn't contain any special characters, and that the file is local when you burn the project. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

You may also want to check and see if your drivers for your disc drive are up to date. 

If you still have trouble, try testing the disc on another machine. If you don't have the same problem it may be a reading issue with the drive. If the issue continues, try burning the disc from another machine (if you have access to one with a burner). If it works from another machine, it may be a write issue with the drive. 

Let us know how it turns out.

Best,

Christine

Jean Donaldson

Hi Christine,

Thanks so much for the reply.  The name of the presentation is Introduction and I work only on the C: drive.  The directory paths are well under 260 characters.  The discs don't work on any machines (tried several).  When I open the presenter output folder (specifically "presenter content") there are some fantastically long file names that were assigned by Articulate here:

I *think* these are the problem but I'm not sure.

Cheers,

Jean

Christine Hendrickson

Hi Jean,

I don't think those files would impact the running of the disc. 

I'm curious, if you publish for CD and launch the Launch_Presentation.exe file, does it play correctly?

I would offer to look at the file and test it from my end, but if you don't experience the issue when running the .exe file, I'm afraid I won't be of much help there. I don't have a drive on this machine - the things we do for extra space :) 

If it comes down to it, I'll see if a colleague can take a look and do a test burn of the project. 

Best,

Christine

Jean Donaldson

That's the funny thing.  It plays just fine right after publishing (pre-burning).  I'm experimenting with removing potentially problematic elements in the presentation and also with the file system on the disc producer.  

Damn, this stuff is complicated.

Thanks very much for your help anyway.  

Jean

Christine Hendrickson

Hi Jean,

Just curious - you mentioned earlier that you tested the disc on multiple machines, but have you tried burning the project to disc from another machine/drive? 

The reason I ask is because it might not be specific to the files. 

In either case, please let me know if you find anything - really curious what's going on.

Thanks!

Christine