I'm having this very same issue - Debra, did you sort out a solution? I don't expect it to be an issue, but I am running the software through Parallels, running Windows 7 on OSX 10.6.8.
I had the same problem. On my Windows 7 system it had an issue with Internet Explorer 9 being installed after Articulate 09. Once I re-installed Studio '09 (clean install), I didn't have that issue again. I don't know if this will fix your issue, but it worked for me.
I managed to get through that project, but I am now in the throes of another, and experiencing the same issue again. I have restarted the system and I have also read through the link you posted. This seems to be a random issue. I worked on this project all day yesterday without this problem, and now suddenly today I can't get it to stop.
What is happening is when I select the slide I want to work with and then select Sync Animations, the dialog comes up, but all of the animated elements on the slide are visible (they shouldn't be, I have them all set to Fade In). Additionally, if I try to change to another slide within the Sync Animations dialog, the slide view doesn't change - it remains on whatever slide was visible when the dialog opened.
This is a fresh install of Studio '09 - it was just re-installed yesterday.
Sorry for the frustration. Do you want to send us your files so we can take a closer look? One of our support engineers will work with you to pinpoint and troubleshoot the issue. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
In buggering around with this, I did find a way to stop my problem from happening.
What I had been doing was, in Powerpoint, selecting the slide I wanted to sync animations on (I had already synced animations once, but wanted to re-do one particular slide). Then, I would click "Sync Animations". That dialog would come up, but wouldn't be working properly.
What I found I have to do to get it working is go to the very first slide in the presentation, and THEN click on Sync Animations. The dialog window would load properly, and THEN I could select the slide I wanted to work on. It would change to that slide and appear normally. I could then begin syncing the animations properly.
Not sure why that's an issue, but there you have it. I have not replicated this "fix", but after several failed attempts, doing it this way got it to work.
I've been sruggling with this issue for two days with the help of the support team and was not able to find a solution until I read Robert Wakefield's response above about clicking "Sync Animation" on the first page, and then going back to the other pages. For some reason, this works!
16 Replies
they need to be set as on click to be synced all others will run until you get to an onclick animation
The animations are set to on click.
oooh! there may be a problem then, have you tried restarting your computer?
I'm having this very same issue - Debra, did you sort out a solution? I don't expect it to be an issue, but I am running the software through Parallels, running Windows 7 on OSX 10.6.8.
Let me know if you sorted anything out.
Cheers,
Rob.
I had the same problem. On my Windows 7 system it had an issue with Internet Explorer 9 being installed after Articulate 09. Once I re-installed Studio '09 (clean install), I didn't have that issue again. I don't know if this will fix your issue, but it worked for me.
Good luck,
Tina
Hi Debra and Robert!
Curious to know if you're still experiencing the issue after restarting your systems.
If the issue is persisting, have a look at this troubleshooting article for further possible solutions:
http://www.articulate.com/support/presenter09/kb/?p=3731
Let us know how your projects are coming...
Thanks!
Hello Peter,
I managed to get through that project, but I am now in the throes of another, and experiencing the same issue again. I have restarted the system and I have also read through the link you posted. This seems to be a random issue. I worked on this project all day yesterday without this problem, and now suddenly today I can't get it to stop.
What is happening is when I select the slide I want to work with and then select Sync Animations, the dialog comes up, but all of the animated elements on the slide are visible (they shouldn't be, I have them all set to Fade In). Additionally, if I try to change to another slide within the Sync Animations dialog, the slide view doesn't change - it remains on whatever slide was visible when the dialog opened.
This is a fresh install of Studio '09 - it was just re-installed yesterday.
Hey Robert!
Sorry for the frustration. Do you want to send us your files so we can take a closer look? One of our support engineers will work with you to pinpoint and troubleshoot the issue. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Hi Peter,
In buggering around with this, I did find a way to stop my problem from happening.
What I had been doing was, in Powerpoint, selecting the slide I wanted to sync animations on (I had already synced animations once, but wanted to re-do one particular slide). Then, I would click "Sync Animations". That dialog would come up, but wouldn't be working properly.
What I found I have to do to get it working is go to the very first slide in the presentation, and THEN click on Sync Animations. The dialog window would load properly, and THEN I could select the slide I wanted to work on. It would change to that slide and appear normally. I could then begin syncing the animations properly.
Not sure why that's an issue, but there you have it. I have not replicated this "fix", but after several failed attempts, doing it this way got it to work.
R.
Thanks for sharing, Robert!
I've been sruggling with this issue for two days with the help of the support team and was not able to find a solution until I read Robert Wakefield's response above about clicking "Sync Animation" on the first page, and then going back to the other pages. For some reason, this works!
Thank you Robert.
That's great, Trisha! Glad to hear it!
Any reason to believe this "unresponsive Sync Animations" behavior is less likely with Update 9 ? http://www.articulate.com/support/kb_article.php?product=ap9&id=7wb4tgkqsetg
Hi True Disbeliever,
Do you have a screenshot, or any more detailed information you may be able to share regarding the error you're receiving?
Thanks!
@Peter,
I opened a case: 00336341: 00336333
I noticed today that my employer pushed Microsoft security patch on .NET 3.5.1 the morning before symptoms appeared. That patch is KB2804579.
Recognizing @Tina's experience above, I also note that two patches for IE8 ran in the same batch: KB2847204 and KB2829530.
I wonder if anyone else starting seeing symptoms similar to mine after those patches were applied to their systems?
Thanks, looks like we got it and are taking a look now
This discussion is closed. You can start a new discussion or contact Articulate Support.