Sync animations doesn't work in Presenter 13

Hi, Christophe: Someone please correct me if I'm wrong, but you'll need to have an audio file if you want to synch your animations in Presenter. In Quizmaker you can synch animations using the timeline (i.e. you don't need an imported audio file).--Daniel

Hello daniel,

I don't think you need an audio file to synch your animations. Even without audio you can decide to have objects flying in and out at your own pace.

But also with an audio file it is the same problem. 

I have contacted Articulate and they suggest to re-install the software...

Christophe

Hi Christophe,

Sorry to hear about the trouble. I do see that Wilbert is working with you on a case (#00375158 for my reference).

I'll be sure to follow along with the case status and this thread. If you try the steps that Wilbert sent and you still have trouble, please respond to him so he can continue working with you on this.

Also, if you get a chance, please let us know how it goes. It sounds like there's quite a few issues going on and hopefully that troubleshooting process will help clear up some, if not all of the issues.

Thanks!

Hi Christine,

Thank you for following up. I have spent all evening re-installing programs, but it didn't help. (I do have some office issues though.)

When I sync animations and the total duration of the slide is 6 seconds, in preview that becomes about one minute. The timing seems to be living its own life.

I found this case http://community.articulate.com/forums/t/26221.aspx, but the solution here didn't help me. 

Powerpoint also often crashes when closing the Sync Animations window, that was also the case in Articulate 09 (different computer), so I don't know if that has something to do with it. 

I have contacted Wilbert again and when we find a solution, I will post it here.

Christophe

Hi Christophe,

Thank you very much for the additional information. I do see that you've sent in a response to Wilbert this morning as well. You should hear back from him soon.

In regards to the issues you've had with Office - have you tried reinstalling that as well? I'm guessing you may have already done that, but if you're experiencing problems there, as well as with Presenter/PowerPoint, that may be the common thread.

If you're able to get your system specs together for Wilbert, could you share them here as well?

• What version of Windows are you running?
• What version of Office?
• What installation type of Office are you running? You'll want to make sure you're using the 32-bit installation, if possible.

Thanks again!

Christine

Dear Christine,,

Wilbert is not very helpful. His last reply comes down to "I don't have this issue on my computer, so please let me know if you need more help". Of course I need more help, because the issue isn't solved.

It is not specifically related to my computer alone. I have given a training this week to one of our customers and they have the exact same problem. 

Here you can see a screencast of my issue:

http://www.articulate.com/support/contact/screencast.php?screencastid=cae6afada0d44785811f8f5eec5a7dc4

The timing via Sync Animations doesn't werk well. When I do the same via the Audio Editor, it does work. Maybe it has something to do with the 'frame rate'. I remember in Articulate 09, you could change the frame rate.

My computer:

Windows 7

Office 2013 (32 bit)

The computer of our customer: Windows XP (and I think Office 2013, but it could be Office 2010, I'll have to check).

The first suggestion of Wilbert was to re-install both office and Articulate, which I did. 

Thank you so much for your follow up!

Christophe

Hi,

The problem can be solved by changing the regional settings (change decimal separator from comma to dot).

However, this is a bit of an 'ugly' solution because the decimal separator in Dutch isn't a dot, but a comma. 

So this work-around is not really 'sustainable'. The regional settings are used by other programs as well. They handle it correctly. 

Could this be addressed by the programmers? In the meantime I will change the regional settings each time I use Presenter '13.

Hope this helps other people as well.

More info (it's already a problem since '09):

http://www.articulate.com/support/presenter-09/animations-annotations-and-the-audio-editor-dont-work-as-expected-in-non-english-windows-environment

Kind regards,

Christophe

Hi Christophe!

Thanks for sharing your findings, and yes, this is something that our QA Team is aware of and is working to correct.

Hi Leslie,

Is there any news on this?

Thanks,

Christophe

Hi Christophe! I do not have an update to provide at this time, but it looks as if it is due to be included in our next update. I'll be happy to update this thread when applicable.

Hi everyone!

I am happy to announce that Studio '13 Update 3 has been released. You can download the latest update here.

Thank you for letting us know!

Hi all

I am encountering this issue now - PowerPoint crashes when saving and closing from the Sync Animation dialog.

I am on Office 2013, Windows 7 and have just upgraded to the latest Studio Pro 13 upgrade last week/24 July (version 6?).

Appreciate your help.

Hi Derf! If you started encountering this error after you upgraded, perhaps something went awry during the download/installation. Typically a repair corrects this behavior. 

Also, be sure that you are working locally on both your software and project files.

Hi Leslie,

Just an FYI....the same issue is happening in Windows 10 unless you add an audio file. 

Thanks 

Lesley

Hello Lesley - Looks like there are a couple of things reported here. 

Could you let us know the issue you are experiencing and what version of Presenter you are utilizing as well?