3 Replies
Alyssa Gomez

Hey there Kristin,

Thanks for sharing that screen recording, that is extremely helpful. Here are a couple of recommendations to try before we dig any deeper:

  • Is the file saved on the local hard drive? You'll want to be sure it's saved locally since working from a network or USB drive can cause problems within the file. 
  • If the file is saved locally and you're still having issues, try these repair steps

If you're still having trouble, the fastest way to get help is through our Support Engineers. They're available 24/7 and will work with you one-on-one to get this sorted out. You can send the Articulate Package to them directly through this form.