See attached mp4. This educator is using Studio 360 to produce a course. When she tries to sync her animations, she can't because the animations don't show up on the screen? The only thing that changed was the notes and the audio file. Any assistance provided would be most welcome!
Thanks for sharing that screen recording, that is extremely helpful. Here are a couple of recommendations to try before we dig any deeper:
Is the file saved on the local hard drive? You'll want to be sure it's saved locally since working from a network or USB drive can cause problems within the file.
If you're still having trouble, the fastest way to get help is through our Support Engineers. They're available 24/7 and will work with you one-on-one to get this sorted out. You can send the Articulate Package to them directly through this form.
3 Replies
There is no .mp4 attached.
Well...that's what I get for trying to do 10 things at the same time. Thanks for the catch. It should be there now.
Hey there Kristin,
Thanks for sharing that screen recording, that is extremely helpful. Here are a couple of recommendations to try before we dig any deeper:
If you're still having trouble, the fastest way to get help is through our Support Engineers. They're available 24/7 and will work with you one-on-one to get this sorted out. You can send the Articulate Package to them directly through this form.
This discussion is closed. You can start a new discussion or contact Articulate Support.