Sync issue

Hi, Tracy. Welcome to Heroes!

Could you please try uninstalling and re-installing Flash Player and see if that resolves the issue:

http://kb2.adobe.com/cps/141/tn_14157.html

Let me know. Thanks!

Hi Peter!  I found the problem but I can't seem to get rid of it.  When I hit ctrl, alt, delete, there is a program running called, AnnotationsX - it has an Articulate logo.  If I end the program, then I can see my ppt screens to sync.  This program runs every time I try to sync.  Now I have another problem, my quizzes aren't working.  I just looked and I don't have the latest '09 version of Presenter.  How do I upgrade to the most recent version?  I'm hoping upgrading will fix my issues.  Thanks!

Hey Tracy,

Yeah, it sounds like your installation may have been corrupted. To upgrade, I can direct you to our free trials download page (the trial version is same as full version) to get the latest software. You'll have to uninstall before re-installing the trial version, and of course you can activate the new update with your current serial number(s). Give it a shot, and let me know if it resolves the issue:

http://www.articulate.com/downloads/freetrial-step3.aspx

Thanks for the solution!  I uninstalled and reinstalled and it fixed my problem.

Awesome, Tracy! Glad to hear it.

I am having the same issue outlined above. I uninstalled my existing version of Articulate '09, reinstalled using the programs we had downloaded to CD, and am now in deeper than was before. I can't sync at all -- not even unsuccessfully -- because I've installed v 6.0.809.2911 instead of the most recent version, and no updates are available to get me to the most current version of '09. I've seen the link to download the trial, but we're not ready to move to '13 yet. I need to stay with '09. Help!

Hi Janelle! Are you just needing the link to download the most up-to-date version of Studio '09? If so, that link can be found here.

That's exactly what I was looking for. Thank you.

No problem Janelle! Glad to help

I've got the product installed on a different laptop now. We inactivated the license on the old laptop. My workstation technician (our IT employee who manages software on our PCs and laptops) inadvertently installed someone else's license and now we can't get it deactivated so we can tie my license to the install. (The other license has been out of commission for the last 15 months, but  we will soon need to start using it again.) Can you help with this issue as well, please?

Janelle, Unfortunately I cannot assist with licenses and would need to get you over to support for that.