Synched animations do not stay

Hello, Community. Why is it that sometimes I synch animations, save, and then after published the animations are not synched? Sometimes I can synch animations, and immediately test them by clicking the play arrow. At times it may not even reflect the animation changes I just did.

I must have an animation gremlin lurking. Please help! (I have Office 2007, Windows 7, latest and greatest Articulate Studio 09) --Jill

27 Replies
Brian Batt

Hi Jill,

When you're syncing your animations, do you click the stop sync button when you're done or do you just let the slide run until it ends?  My guess is that you're letting the slide run until it ends.  Rather, you'll need to click the "stop sync" button to lock in the syncing that you created for that slide.

Jill Freeman

Thanks, Brian.

I rarely click stop, but got excited when I thought the solution was that easy. I just re-synched 10 screens, making sure I clicked stop after all animation, but before the narration was done. Saved it, saved file, then went back into the Articulate synch animation screen. The animations play goofy still.  This does not occur on all slides; some work as expected.  What else could it be?

Brian Batt

Hi Jill,

You might have a corrupt presentation that is causing the issue.  I would suggest you submit a case to us by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.

Jill Freeman

Hi, Payal. The Articulate support team offered several suggestions, none of which solved the issue.  One set of solutions was to reinstall the .Net framework and Articualte software, along with doing a Repair of the MS Office installation. They might still be working on it, but it is so inconsistent that it may take awhile for a final solution.

In every case, I had to do my usual workaround to get the work done.

Hope this helps! Good luck.

I have found that the only guaranteed way to fix this, is to insert a new slide, then copy/paste all elements from the bad slide to the new slide. But you must remember to reinsert the audio and rename the new slide in Slide Properties. Works every time for me.

Payal Tandon

Wow...this is going to be a nightmare...This is my only my 2nd file out of 23 files that I have to make some final changes in before I launch the course.  I have wasted 4 hours already on this animation issue. 

You are right that this is very inconsistent.  In fact after I posted my previous message, I realized that if I try to fix the animations using "Sync Animations", it does not work.  But it may work if I manually do the edits in the audio editor mode.  Now I can continue using audio editor to fix the out of whack animations, but the problem arises when there are many animations on the screen and the audio editor simply states "CLICK marker" as the name of the animation.  That makes it so very hard to identify the animations.

I will try a few other things.  If they do not work, I will try your workaround...

Thanks so much Jill.  I wish we had a better resolution to this problem. :(

Justin Wilcox

Payal Tandon said:

Wow...this is going to be a nightmare...This is my only my 2nd file out of 23 files that I have to make some final changes in before I launch the course.  I have wasted 4 hours already on this animation issue. 

You are right that this is very inconsistent.  In fact after I posted my previous message, I realized that if I try to fix the animations using "Sync Animations", it does not work.  But it may work if I manually do the edits in the audio editor mode.  Now I can continue using audio editor to fix the out of whack animations, but the problem arises when there are many animations on the screen and the audio editor simply states "CLICK marker" as the name of the animation.  That makes it so very hard to identify the animations.

I will try a few other things.  If they do not work, I will try your workaround...

Thanks so much Jill.  I wish we had a better resolution to this problem. :(


I would suggest making sure your computer is set up as noted here:

http://www.articulate.com/support/presenter09/kb/?p=1321

If it is, I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:

http://www.articulate.com/support/presenter09/?p=457

Upload the resulting zip file from your computer to our server using this upload form:

http://upload.articulate.com/

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.

Justin Wilcox

Jill Freeman said:

Hi, Payal. The Articulate support team offered several suggestions, none of which solved the issue.  One set of solutions was to reinstall the .Net framework and Articualte software, along with doing a Repair of the MS Office installation. They might still be working on it, but it is so inconsistent that it may take awhile for a final solution.

In every case, I had to do my usual workaround to get the work done.

Hope this helps! Good luck.

I have found that the only guaranteed way to fix this, is to insert a new slide, then copy/paste all elements from the bad slide to the new slide. But you must remember to reinsert the audio and rename the new slide in Slide Properties. Works every time for me.


Hi Jill,

If you would like us to look into this issue further for you, I would be happy to escalate your case to one of my senior support engineers who can work through this issue with you.

Jill Freeman

Hi, Justin. Will you please check on my two open tickets?

#00210628: Synchronized animation does not STAY

#00214573: Unable to create an Articulate

Yes, I would like them both escalated so that you can provide a real fix or software update. Thanks for your awesome support (as usual)!  -Jill

Payal Tandon

Hi Justin,

Thanks for your response.  For now my workaround is working  - i.e. manually fixing the animations using audio editor.  Since I have my release coming up this weekend, I will continue using thsi workaround.  I will submit the case after that so that you can suggest what might be happening.

Thanks so much.

Regards,

Payal

Tonna Holtz

Hi, I desperately need to know if a solution for this issue was found please.  I have tried all previously mentioned suggestions yet I am suddenly having difficulty getting animation syncs to stick.  I have 90 slides for which I must sync audio and deliver today. Note that I have never encountered this problem before, having successfully synchronized many presentations over the last year. Hoping a cause and solution have been identified! 

Justin Wilcox

HI Tonna and welcome to Heroes! The first thing I would do is make sure your files are located on your C: drive in a directory path that is shorter than 256 characters and does not contain any special characters. Like C:\Articulate. Next I would check out these articles to see if they help:

http://www.articulate.com/support/presenter09/kb/?p=2455

http://www.articulate.com/support/presenter09/kb/?p=1321

Justin Wilcox

Hi Tonna. I would suggest you try the steps outlined here:

http://www.articulate.com/support/presenter09/kb/?p=2425

Make sure that you disable any running antivirus programs when performing the steps as they can cause installation issues. If you still have an issue can you tell me if it is only with a particular presentation or any presentation?

Jill Freeman

Tonna, I haven't had this issue in awhile (but it has always been inconsistent).This last solution posted by Justin might have helped me - I hope it works for you.

The workaround I use (creating a new slide) seems like it may be less headache than trying to use the Audio Editor.

Here are my steps:

  1. Insert a New Slide.
  2. Drag your mouse to select everything on the "bad" screen.
  3. Go to the New Slide and Paste. Also copy your Notes/Transcript to the new slide.
  4. Save file.
  5. Go to Sync Animations, and see what happens.

This has worked for me every time! Good luck. -Jill

Tonna Holtz

I have just spent a great deal of time uninstalling and reinstalling Articulate and Adobe Flash Player, repairing MS Office, etc. per the steps outlined and still no change in the behavior.  Note that I have now tried all of that twice. 

Thank you Jill - I had already tried that as well but that is not resolving the problem either.  

I have tested audio sync in an alternate presentation and have the same problem in another file.

Need to find the 'source' of the problem.

Tonna Holtz

I think I know what the problem might be.  

The animation sync does not stay or is corrupted on slides where the first animation is set to 'with previous' or "after previous".  This is because there is also a master slide animation for title fade-in on all of the slides and in some cases, they wanted the first animation to play nicely with, or after, the title appears. 

Slides where the first animation is set to 'on click' are successfully synched, unless they immediately follow a slide where the first ani was set to 'with previous'.

So far changing the first animation from 'with previous' to 'on click', then sync animation - is successful.

...so far....still testing this theory. 

woooooosh.  the sound of my deadline passing me by.  

Tonna Holtz

Well that didn't work.  After I changed every slide's first animation to also require a click, it seemed to be working very well.  After about 10 successful syncs, it stopped working. 

I will submit a case when I get through this project. 

If you have any other suggestions, possible causes, etc. in the meantime - please notify me.  I am in a desperate situation.

robert ludyka

I am a developer dealing with another department that changes all my power points to articulate. my animations once converted all start with the first click and continue untill they all have been completed impossible for the user to read( they are suppose to flyin on click and out on click). The other department says they don't know how to fix this problem and want me to make 200 plus individual slides with no animations to correct this problem.Is there i simple soultion to this problem i can relay to them to save me spending a week making new slides?