Syncing Animation & Ribbon Errors

Several of my team mates are having issues syncing animations – Presenter keeps crashing and they keep losing the ribbon.  While several others, including me, are not having any issues.  We each have our own desk computer and we have one shared recording computer. 

When I attempted to open one of their projects on my computer, I immediately I got the ribbon error.  Instead of choosing either option in the dialogue box, I went to Task Manager and exited out the program.  When I re-opened the project, I had no problems and didn’t get the error and I didn’t lose the Ribbon. 

Our IT department thought it was a problem with Office 2007 (we’re running Windows XP).  They asked me to see if I could recreate my co-workers’ problems using my files on the recording computer.  I was able to two complete projects.  I used the computer for over 25 minutes and had no issues.  When my co-worker brought up the original project (again using the recording computer) it crashed again after only 2 or 3 slides.  

We have a known problem with the MS Office PPT Patch KB982158.  It has been removed (and blocked) from my computer, as well as the computer we use for recording.  We hoped that this was cause of the problem, but now that doesn’t appear to the case.

There are no “illegal” characters in the file name. 

We’re perplexed as to why the syncing issues are happening to some but not to others.  (5 people are having problems and 5 are not.)

Our IT Department is going to compare my computer profile to that of my coworkers, just to make sure we are all running the same configuration. 

Anyone have any suggestions? 

Thanks!

5 Replies
Brian Batt

Hi Penny & welcome to Heroes,

If you are experiencing unexpected issues with your animations, annotations, the audio editor, or others, the issues may be related to your Regional Language Settings in a non-English Windows environment. Alternatively, if you do have an English installation of Windows, your Regional Language Settings could still be incorrect in rare instances. 

For more information on how to correct your Regional Language Settings, please see the KB article in the link below: 

http://www.articulate.com/support/presenter09/kb/?p=1321

If you're still having issues, make sure that Visual Basic for Applications is installed:

https://player.vimeo.com/video/145574319

Finally, if you're still having issues, please follow the steps below to generate for us a trace log of what's happening:

1) Download, extract, and double-click the below trace tool (keep the window open): 

http://www.articulate.com/support/downloads/APTrace.zip

2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open.

3) Follow the steps you normally take to reproduce your issue.

4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad.

5) Attach the log file to your reply to us for review.

Karen Bullock

Hi Brian!

I need your help in this area as well. Presenter has also been crashing on every time I try to go in and Synch my animations. It has started to crash more steadily now. I reboot and try again, and it still does not work. I went ahead and did the steps you posted above. Here is the log report generated by the APTrace file.

apmsghrr:Message Handler > On   
apmsghrr:Message Handler > Enabling message hook   
apmsghrr:Presenter Message Handler Enter   
apmsghrr:::PowerPoint 2007   
apmsghrr:Presenter Message Handler Invoked   
apmsghrr:Presenter Message Handler Exit   
apmsghrr:Message Handler > Message hook enabled   
Articulate Presenter PPA:6.0:debug :20120417 115219:Creating Menu items   
ap6mn:Connect:Professional edition.   
ap6mn:Connect:FB  0 0   
ap6mn:LaunchFB:Launching Fireball Activation dialog.   
ap6mn:LaunchFB:AP6-216AL-QMMAG-E1TC-KQ5A   
ap6mn:Library rights:Checking for write privilidges on - C:\Documents and Settings\Karen\My Documents\   
ap6mn:ExportToText:Entry   
ap6mn:ExportToText:ANSI C:\Documents and Settings\Karen\My Documents\ap5.ini   
ap6mn:ExportToText:Exit   
ap6mn:Library rights:Write available   
ap6mn:MakeArticulateProjectFolder:Checking if already present   
ap6mn:RegisterCommunityPackages:Enter   
ap6mn:RegisterCommunityPackages:Exit   
ap6mn:Library rights:Checking for write privilidges on - C:\Program Files\Articulate\Presenter\common\   
ap6mn:ExportToText:Entry   
ap6mn:ExportToText:ANSI C:\Program Files\Articulate\Presenter\common\ap5.ini   
ap6mn:ExportToText:Exit   
ap6mn:Library rights:Write available   
ap6mn:Flash Trust Section:User profile - C:\Documents and Settings\Karen\Application Data\Macromedia\Flash Player\#Security\FlashPlayerTrust\   
ap6mn:Flash Trust Section:Reading existing trust file in user profile...   
ap6mn:Flash Trust Section:Trust file - C:\Documents and Settings\Karen\Application Data\Macromedia\Flash Player\#Security\FlashPlayerTrust\Articulate Studio '09.txt   
ap6mn:Flash Trust Section:Trusted location available in user profile. Clean exit...   
ap6mn:Checking for Articulate Engage   
ap6mn:Checking for Articulate Engage   
Articulate Presenter PPA:6.0:debug :20120417 115219:Trapping PowerPoint events   
Articulate Presenter PPA:6.0:debug :20120417 115219:Auto_Open - Fired   
Articulate Presenter PPA:6.0:debug :20120417 115219:Presentation count 0   
Articulate Presenter PPA:6.0:debug :20120417 115221:WindowSelectionChange - Fired   
Articulate Presenter PPA:6.0:debug :20120417 115221:AppEvents_WindowSelectionChange - Getting out.   
Articulate Presenter PPA:6.0:debug :20120417 115223:WindowSelectionChange - Fired   
Articulate Presenter PPA:6.0:debug :20120417 115223:AppEvents_WindowSelectionChange - Getting out.   
Articulate Presenter PPA:6.0:debug :20120417 115227:WindowSelectionChange - Fired   
Articulate Presenter PPA:6.0:debug :20120417 115227:AppEvents_WindowSelectionChange - Getting out.   
ribbon:LoadImageFromRes - ID rec32   
ribbon:LoadImageFromRes - ID annotate32   
ribbon:LoadImageFromRes - ID sync16   
ribbon:LoadImageFromRes - ID audioimport16   
ribbon:LoadImageFromRes - ID audioeditor16   
ribbon:LoadImageFromRes - ID qm   
ribbon:LoadImageFromRes - ID en   
ribbon:LoadImageFromRes - ID attach16   
ribbon:LoadImageFromRes - ID flash16   
ribbon:LoadImageFromRes - ID game16   
ribbon:LoadImageFromRes - ID web16   
ribbon:LoadImageFromRes - ID sp   
ribbon:LoadImageFromRes - ID template16   
ribbon:LoadImageFromRes - ID prop16   
ribbon:LoadImageFromRes - ID preview32   
ribbon:LoadImageFromRes - ID publish32   
ribbon:ArticulateButtons - Fired / Control ID -ButtonSync   
ap6mn:IsServiceAvailable:2   
Articulate Presenter PPA:6.0:debug :20120417 115230:Exit   
Articulate Presenter PPA:6.0:debug :20120417 115235:Path - X:\Atlanta Speech School\Production Files\P105\P105_Production_File.ppta/Project - 1   
Articulate Presenter PPA:6.0:debug :20120417 115235:Trapping PowerPoint events   
Articulate Presenter PPA:6.0:debug :20120417 115235:Exit   
Articulate Presenter PPA:6.0:debug :20120417 115235:UnPackProject else - X:\Atlanta Speech School\Production Files\P105\P105_Production_File.pptx   
Articulate Presenter PPA:6.0:debug :20120417 115235:GBF - Enter   
Articulate Presenter PPA:6.0:debug :20120417 115235:GBF - ArticulatePath - Pilot_Production_File   
Articulate Presenter PPA:6.0:debug :20120417 115235:GBF - ArticulateGUID - 765BCB99-83E6-49EF-A0E6-D0D7C6F15800   
Articulate Presenter PPA:6.0:debug :20120417 115235:GBF - Migrated - 1   
Articulate Presenter PPA:6.0:debug :20120417 115235:GBF - Migrated project   
Articulate Presenter PPA:6.0:debug :20120417 115235:GBF - Exit   
Articulate Presenter PPA:6.0:debug :20120417 115235:X:\Atlanta Speech School\Production Files\P105\P105_Production_File.ppta    C:\Documents and Settings\Karen\Application Data\Articulate\Presenter\Project\765BCB99-83E6-49EF-A0E6-D0D7C6F15800   
AP6:Main > Getting PowerPoint reference.   
AP6:Main > Articulate Addin path - C:\Program Files\Articulate\presenter\   
AP6:ExtractProject Enter   
AP6:GetPPTWndHandle:12   
AP6:XT:Openning storage...   
Articulate Presenter PPA:6.0:debug :20120417 115248:GBF - Enter   
Articulate Presenter PPA:6.0:debug :20120417 115248:GBF - ArticulatePath - Pilot_Production_File   
Articulate Presenter PPA:6.0:debug :20120417 115248:GBF - ArticulateGUID - 765BCB99-83E6-49EF-A0E6-D0D7C6F15800   
Articulate Presenter PPA:6.0:debug :20120417 115248:GBF - Migrated - 1   
Articulate Presenter PPA:6.0:debug :20120417 115248:GBF - Migrated project   
Articulate Presenter PPA:6.0:debug :20120417 115248:GBF - Exit   
Articulate Presenter PPA:6.0:debug :20120417 115248:Audio path:C:\DOCUME~1\Karen\APPLIC~1\ARTICU~1\PRESEN~1\Project\765BCB~1\NARRAT~1   
Articulate Presenter PPA:6.0:debug :20120417 115248:WindowSelectionChange - Fired   
Articulate Presenter PPA:6.0:debug :20120417 115249:AppEvents_WindowSelectionChange - Getting out.   
presenteraudio:AddAnimationMarker Invoked   
presenteraudio:Master shapes displayed   
presenteraudio:Window Hooked   
presenteraudio:This method or property is not available because the Clipboard is empty or not valid. in PresenterAudio.frmBase.Form_Load at line 2690   
presenteraudio:Audio path:C:\DOCUME~1\Karen\APPLIC~1\ARTICU~1\PRESEN~1\Project\765BCB~1\NARRAT~1   
presenteraudio:This method or property is not available because no text is selected. in PresenterAudio.frmBase.Form_Load at line 2700   
Articulate Presenter PPA:6.0:debug :20120417 115252:AppEvents_PresentationBeforeSave:X:\Atlanta Speech School\Production Files\P105\P105_Production_File.pptx   
Articulate Presenter PPA:6.0:debug :20120417 115252:GBF - Enter   
Articulate Presenter PPA:6.0:debug :20120417 115252:GBF - ArticulatePath - Pilot_Production_File   
Articulate Presenter PPA:6.0:debug :20120417 115252:GBF - ArticulateGUID - 765BCB99-83E6-49EF-A0E6-D0D7C6F15800   
Articulate Presenter PPA:6.0:debug :20120417 115252:GBF - Migrated - 1   
Articulate Presenter PPA:6.0:debug :20120417 115252:GBF - Migrated project   
Articulate Presenter PPA:6.0:debug :20120417 115252:GBF - Exit   
presenteraudio:SaveSelections:Saving annotation selections   
annotation:Load:877969   
annotation:Attempting to load flash from resource...   
annotation:Flash resource loaded.   
annotation:Window Hooked   
presenteraudio:ImgAction:0   
annotation:Annotation:WM_ENABLE   
presenteraudio:PlaybackWithTimings:LFN -C:\DOCUME~1\Karen\APPLIC~1\ARTICU~1\PRESEN~1\Project\765BCB~1\NARRAT~1\track401.mp3   
presenteraudio:PlaybackWithTimingsA:C:\DOCUME~1\Karen\LOCALS~1\Temp\articulate\presenter\IwMVV6mm.mp30   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
presenteraudio:ImgAction:3   
annotation:WriteAnnotationInfo:Enter   
annotation:WriteAnnotationInfo:Writing annotation info   
annotation:EventTimes:   
annotation:EventTimesScaled:   
annotation:WriteAnnotationInfo:Cleanning up   
annotation:WriteAnnotationInfo:Exit   
annotation:Annotation:WM_DISABLE   
presenteraudio:ProcessAnnotationTimes:Enter   
presenteraudio:ProcessAnnotationTimes:No annotation tags.   
presenteraudio:ProcessAnnotationTimes:Exit   
presenteraudioeleteAnimationMarker Invoked   
annotation:Window Unhooked.   
annotation:frmTransparency:Query Close   

At this point it's become extremely frustrating to get work done, so any insight on this will be helpful!

Karen

Peter Anderson

Hi again, Karen!

I see Gren offered you the following advice and was curious to know if you got things working:

"Can you try creating a new Presenter file, save this to your local drive such as your desktop or C:/test directory, add a few animations, then try to sync this in Presenter. See if the same issue occurs in this new file. 

You can also refer to the article below for troubleshooting the issue further, once you have determined if the issue only occurs in specific files, or to any Presenter file."

http://www.articulate.com/support/presenter09/kb/?p=3731