Syncing Animation & Ribbon Errors
Several of my team mates are having issues syncing animations – Presenter keeps crashing and they keep losing the ribbon. While several others, including me, are not having any issues. We each have our own desk computer and we have one shared recording computer.
When I attempted to open one of their projects on my computer, I immediately I got the ribbon error. Instead of choosing either option in the dialogue box, I went to Task Manager and exited out the program. When I re-opened the project, I had no problems and didn’t get the error and I didn’t lose the Ribbon.
Our IT department thought it was a problem with Office 2007 (we’re running Windows XP). They asked me to see if I could recreate my co-workers’ problems using my files on the recording computer. I was able to two complete projects. I used the computer for over 25 minutes and had no issues. When my co-worker brought up the original project (again using the recording computer) it crashed again after only 2 or 3 slides.
We have a known problem with the MS Office PPT Patch KB982158. It has been removed (and blocked) from my computer, as well as the computer we use for recording. We hoped that this was cause of the problem, but now that doesn’t appear to the case.
There are no “illegal” characters in the file name.
We’re perplexed as to why the syncing issues are happening to some but not to others. (5 people are having problems and 5 are not.)
Our IT Department is going to compare my computer profile to that of my coworkers, just to make sure we are all running the same configuration.
Anyone have any suggestions?