There was an error copying player files. Error Code 120

Welcome to the forums, Carolin, and sorry for the trouble. If you'd like, we'd be happy to take a closer look at what's going on. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Thanks! 

I have been having the same exact issue for the last five days.  Frustrating (and time wasteful) to say the least.  Has anybody found a "solution" to this error.  Using Studio '09 and not Storyline.

Hi Elizabeth,

I don't see where Carolin submitted a Support case for this, so if you'd like to package your Presenter files, and send to us here we'll take a look. 

I am using Studio '09 and I am running into this error.  I have published the same presentation before and did not run into this error message. Now I am getting it.  Can someone please advise? 

Thanks

Hi Shurla!

That message might indicate one or more of the following:

• The location to which you are publishing is Read-Only.
• You do not have sufficient privileges to write to the selected publish location.
• There is not enough available disk space to publish the presentation in the selected location.

You might need to select a publish location that is not Read-Only, or increase your available disk space. It is recommended that you coordinate with your IT staff to correct these issues.

Please also be sure that you've installed, and are running Presenter, as an administrator. 

I would also advise that you check out this article.

Also, please note Presenter '09 is not compatible with Powerpoint 2013.

For a complete list of system requirements for all Studio '09 products, please check this out.

Thanks Leslie,

I am publishing on the (C:) which is not read only. I have 61.0 GB of free space. I have enough space to publish my presentation.  Should I re-install Articulate '09?  I published the same presentation last week and today it is not working.

Thanks

Hi Shurla! Are you having trouble with more than one project, or just the one project. If you are having problems with your software in general, I would conduct a repair to see if this alleviates the issue.

If you would like us to take a look, you are welcome to share your Articulate Package with our team here.

Hi all,

My colleague andI are experiencing the same issue and it is affecting every project. Our IT team have tried a repair, reinstall and even a complete reinstall of Office. Is there a general issue? We have had no problems up until a week ago.

Thanks

Damien

Hi Damien, 

Are you using Studio 09 or 13? If you've already run through the repair steps as mentioned above, we'll likely want to get you working with our Support engineers next. You can reach out to them here. 

Hi Ashley

Thanks for your help, this is in progress with support.

Damien

Thanks Damien for that update.