Trouble publishing Japanese and English

I have a single presentation with English, French, German and Japanese sections. I am seeing some very strange behavior with the Japanese section which is causing the publish and preview to fail. The Japanese slides are very simple with just a title and some body text. When I try to publish or preview Articulate will hang requiring a trip to the Task Manager to force quit. When I go look at the slide it will have a duplicate of the body text frame sometimes placed directly above (or below?) the original text frame or slightly offset. No idea why this is happening. I have been able to publish this file but now need to make some updates but I can't as it keeps hanging. Fonts are all Arial Unicode.

Has anyone seen this behavior or have a suggestion how I can get this to publish?


8 Replies
Peter Anderson

Hey Brett, 

Can we take a look at it? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 




Niels Peter Johansson


Did you solve the issues, or do you have any tips.

I'm going to make a Japanese version of our courses for one of our clients. We have already the courses in UK (Master), DE, FR, IT and ES versions.

Coming up are versions for Brazil and China.

Next up is Japan - and I just expect some challenges here.

Any tips will be appreciated.

Brett Rockwood

Hi Niels

I've had success in the past doing Japanese but this particular course still doesn't publish. Articulate support did have some info on conflicts with Dell or Lenovo PCs and SoundMax or Corel WinDVD software and PowerPoint. That describes my environment but I haven't been able to test. Here is part of what Articulate support sent:

If you have a Dell or Lenovo computer, you may be experiencing a known conflict between SoundMax or Corel WinDVD and PowerPoint, which can cause the preview and publish features in Articulate Presenter to fail (in addition to recording narration, importing audio, syncing animations, and adding annotations).  SoundMax and Corel WinDVD often come pre-installed on Dell and Lenovo computers.  You will need to uninstall these programs to resolve the conflict they create with PowerPoint.

But, like I said, I have been able to do Japanese and Chinese in the past and don't have any issues with English so I'm not sure if my problem is what is described.