Trouble with Presenter 13

Jul 07, 2014

I've already uninstalled and reinstalled 13 and rebooted in an effort to resolve this issue.

I cannot add a video to a brand new, empty PPT deck, saved locally,  without it freezing up.

The memory hog is shown here- AP7.exe. 


6 Replies
Leslie McKerchie

Hi Kathryne!

First of all, please make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior.

Assuming that you are working locally, a good first step any time Studio seems to misbehave is to Repair Studio '13. If you need further assistance, be sure that you are following the procedure here.

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