Trouble with Publsing video

Jun 20, 2013

Hello - I downloaded video from Youtube and it plays fine.  When I use the Video Encoder to publish it - the message is that It cannot publish because I do not have enough memory.  IT dept. checked my comp. - there is plenty of RAM more than 8 GB and they increased the amount dedicated to processing to 16 GB.  Anyone have this issue?  Suggestions?  Thanks. 

3 Replies
Christine Hendrickson

Hi Daniel,

First, please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Second, how did you download the YouTube video? What format is the original video, that you imported into Encoder? 

Have you tried using this method to insert the video, instead?

Add a YouTube video to Presenter

Thanks!

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