Uh oh...can't preview...can't publish

Hi Brock,

Can you try completely uninstalling and reinstalling Flash Player by using the method below?

*******Please do the following in Internet Explorer. 

Uninstall your current version of the Flash Player. Follow the steps here: 

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 

Download the latest version of Flash: 

http://www.adobe.com/go/getflash

After that, restart your machine & see if you can publish or preview.

If you continue to have issues, are you working off of a network or USB drive? 

Just uninstalled and reinstalled...not working on network or USB drive...just the C drive of my computer....still no success.

Hi Brock,

Can you please try the solution in the link below?

http://www.articulate.com/support/presenter09/kb/?p=2425

If you continue to have problems, please submit a support case to us by using the link below:

http://www.articulate.com/support/contact/

Hmmm...first link while downloading Microsoft .NET Framework gives me a simple "Setup Error" and nothing else.

I'm in the process of un-installing and re-installing everything.  I took my project to a second computer with Articulate on it....oddly enough...the same thing happened on that computer...I'm wondering if my articulate project files are somehow corrupted.

Hi Brock,

I'd recommend submitting a support case to us so that we can take a closer look at the issue.  We might need to run some trace logs to diagnose the issue.

Remind me...where do I submit a case?

If you can only duplicate this issue with a specific project, you can send that to us here:

http://upload.articulate.com

If this is happening with any presentation, you can submit a case here:

http://www.articulate.com/support/contact/method.php