Unable to add new videos

Sep 09, 2014


I've got a presentation that's 16 slides long and has 2 mp4 videos in there. The presentation was working fine until I tried adding a 3rd video, and when it says "unpacking" it gets stuck on the first video slide. So I deleted the first 2 videos out so it'd stop making the error but it's still happening! It gets stuck on that slide and I've deleted the slides altogether now but it says "not responding" so I have to start task manager to shut down presenter altogether because it freezes.

HELP! It's really frustrating.. it's almost like the whole file is corrupt or something now? I have a screenshot of the error.

3 Replies
Leslie McKerchie

Hi Meg!

Are you saying that you have an issue with the one video? Are you able to add this video to a new presentation?

If you think that your project is now corrupt, this should help:

  1. Open a blank presentation in PowerPoint.
  2. Save the presentation.
  3. Click the Home tab.
  4. Click the drop-down arrow beside New Slide and select Reuse Slides.
  5. Click the Browse button and select Browse File.
  6. Locate your original PowerPoint file and click the Open button.
  7. At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
  8. Right click the first slide in the Reuse Slides panel and select Insert All Slides.
  9. Save the new presentation and republish.

Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.

Leslie McKerchie

I have not seen this reported before Meg. Are you saying that all of your presentations get 'stuck' and revert to not responding like you reported here?

When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.

You may also want to consider a software repair.

This discussion is closed. You can start a new discussion or contact Articulate Support.