Unable to add new videos
Sep 09, 2014
Hello,
I've got a presentation that's 16 slides long and has 2 mp4 videos in there. The presentation was working fine until I tried adding a 3rd video, and when it says "unpacking" it gets stuck on the first video slide. So I deleted the first 2 videos out so it'd stop making the error but it's still happening! It gets stuck on that slide and I've deleted the slides altogether now but it says "not responding" so I have to start task manager to shut down presenter altogether because it freezes.
HELP! It's really frustrating.. it's almost like the whole file is corrupt or something now? I have a screenshot of the error.
3 Replies
Hi Meg!
Are you saying that you have an issue with the one video? Are you able to add this video to a new presentation?
If you think that your project is now corrupt, this should help:
Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.
Thank you... seems to be working now! But in other articulate presentations.. it says "unpacking video.mp4" (but with the actual file name not video)... but that video is nowhere in the presentation! Do you know why this is?
I have not seen this reported before Meg. Are you saying that all of your presentations get 'stuck' and revert to not responding like you reported here?
When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.
This discussion is closed. You can start a new discussion or contact Articulate Support.