Unable to hear audio in Presenter

Nov 07, 2013

I have been using Studio 09 without problem to create PPT with audio, and animation and annotations.

I have created a PPT module in Studio 13 --- and the audio worked fine when I played it back, but I re-recorded it due to some background noise -- and now I am unable to hear the audio.  I looked at the audio editor and there is nothing.   However, in the Record Narration screen, it is obvious that minutes of audio have been recorded.

I am stymied -- as I have been using Articulate without a problem for more than a year, and feel like I know what I'm doing.  I do not want to re-record more than an hour of audio again until I know what I am doing wrong.

I have checked the Add-Ins, and both presenter and the ribbon are enabled.   Any ideas?

3 Replies
Ashley Terwilliger-Pollard

Hi Jacqueline and welcome to Heroes! 

If you're unable to record audio, I'd begin by ensuring you're working with local project files as working on a network or USB drive could cause erratic behavior. Additionally, you may want to check if you can record in Powerpoint alone, as described here.  If you continue to experience odd behavior, I'd suggest starting with a repair of Studio 13 and the supporting Microsoft software.  Please let us know if that helps or if you're still experiencing difficulty. 

Joyce Hensen

I'm having the same problem.  I've updated/re-recorded most of the audio from a Presenter 09 course using Presenter 13.  I can see all of the audio files in the Audio Editor, I've synced the annimation and I've actually exported the audio to a separate file, so I know it all exists.  On my initial publish (web version) the audio played for the first 6 or 7 slides.  I decided that perhaps I needed to republish, so I did.  Then the sound played only for 3 slides.  One more time.... ta-da... no audio at all.  :(

Any suggestions (other than to delete and re-import all 94 audio files)? 

Leslie McKerchie

Hi Joyce!

If you are working in Presenter and notice that your audio is missing, please review the following article, which outlines reasons and solutions.

Also, be sure that your presentation is located on your local hard drive (your C: drive). Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources (such as audio). 

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