I recently updated to Windows 7 on my computer and re-installed Articulate. Since then I have been using the audio editor without difficulty. Today, when I am ready to start publishing files, I cannot get any of the buttons under the tools section of the ribbon to work, nor can I preview or publish slides. Most of time when I click on the buttons, the program freezes, but when I click on presentation options the attached error message is displayed.
I am running Windows 7 Professional and Microsoft PPT 2010 32 bit version.
I'd recommend submitting a case to our support team at this point. And please be sure to inclue a link to this url so they can see the error message you're receiving. Thanks, and sorry again for the trouble.
3 Replies
Sorry for the trouble, Rachel.
Can you start by running though the steps here and let us know if the issue still occurs? Thanks!
Hi Peter,
Thanks for your input. I have tried reinstalling, but still have the same problem.
Rachel
Hi Rachel,
I'd recommend submitting a case to our support team at this point. And please be sure to inclue a link to this url so they can see the error message you're receiving. Thanks, and sorry again for the trouble.
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