Unable to submit a case Dec 18, 2015 By Angela Love-Zaranka Hi, I am getting an error message of "Whoops, We are having trouble processing your request. Please try again later". Started last night continues today. Is the support system down or am I banned ;-P ?
Leslie McKerchie Staff over 8 years ago12/18/15 at 3:31 pm (UTC) Hmmm, I've seen cases come in today Steve. Have you tried a different browser? If you are still having difficulty, simply e-mail your issue to support@articulate.com and a case will be created for you :)
Angela Love-Zaranka Author Leslie McKerchie over 8 years ago12/18/15 at 4:16 pm (UTC) Firefox and chrome both did not work. Same error for both. I have sent the request via email. Thanks.
Leslie McKerchie Staff over 8 years ago12/18/15 at 4:26 pm (UTC) Thanks for sharing what you are seeing and I see where a case did come through for you (00717723) and you should be hearing from someone soon.
3 Replies
Hmmm, I've seen cases come in today Steve. Have you tried a different browser? If you are still having difficulty, simply e-mail your issue to support@articulate.com and a case will be created for you :)
Firefox and chrome both did not work. Same error for both. I have sent
the request via email. Thanks.
Thanks for sharing what you are seeing and I see where a case did come through for you (00717723) and you should be hearing from someone soon.
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