My co-worker has a project that was published and put into our learning center months ago. She now needs to cut 4 words and republish. She is editing the audio track in the Audio Editor and can see the 'sound waves' but when she clicks 'Play' an error box appears and says , "Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. Object reference not set to an instance of an object." She captured the details in screen shots if that helps which are attached.
We use Windows XP, Office 2007 - I don't know what else to note . . .
When she previews the slide, the sound plays.
Thanks for taking the time to read this and we appreciate any ideas or suggestions!
I apologize for the issues that your co-worker is having. Can you have them uninstall the software from the Control Panel and then reinstall it using the latest version from the link below?
Don't worry about uninstalling and reinstalling using the traditional method. I'll private message you some instructions on how to run a clean installation of the software.
I have a user here with the same issue. I've already tried uninstall - reboot - reinstall - reboot to see if that would fix the problem. Would it be possible for you to PM me those clean install instructions?
I have a user here with the same issue. I've already tried uninstall - reboot - reinstall - reboot to see if that would fix the problem. Would it be possible for you to PM me those clean install instructions?
I have a user here with the same issue. I've already tried uninstall - reboot - reinstall - reboot to see if that would fix the problem. Would it be possible for you to PM me those clean install instructions?
You'll need to click on the specific solution for your operating system.
Thanks for the instructions. Unfortunately even after completing the prescribed steps I'm still seeing errors in the software. The computer is running Windows XP SP3 with Office 2007 (32bit of course). I've taken some screenshots of the error. Please let me know if you have any further ideas of how I may be able to resolve this.
I have a user here with the same issue. I've already tried uninstall - reboot - reinstall - reboot to see if that would fix the problem. Would it be possible for you to PM me those clean install instructions?
You'll need to click on the specific solution for your operating system.
Thanks for the instructions. Unfortunately even after completing the prescribed steps I'm still seeing errors in the software. The computer is running Windows XP SP3 with Office 2007 (32bit of course). I've taken some screenshots of the error. Please let me know if you have any further ideas of how I may be able to resolve this.
Thanks
Ok I've got this figured out it was actually Adobe's fault. On a hunch I used the uninstall tool which can be found here: http://kb2.adobe.com/cps/141/tn_14157.html to remove Flash. After reinstalling from their webpage everything appears to be working again. Thanks for your help!
8 Replies
Hi Darla,
I apologize for the issues that your co-worker is having. Can you have them uninstall the software from the Control Panel and then reinstall it using the latest version from the link below?
http://www.articulate.com/downloads/freetrial-step1.aspx
After installing the latest version, have them restart the computer and try the audio editor again.
Let me know if they continue to have issues.
Thanks Brian. She uninstalled and reinstalled yesterday. I should have said that! I knew I was leaving something out . . .
She will do it again and will let you know if it works this time.
Hi Darla,
Don't worry about uninstalling and reinstalling using the traditional method. I'll private message you some instructions on how to run a clean installation of the software.
Good Afternoon,
I have a user here with the same issue. I've already tried uninstall - reboot - reinstall - reboot to see if that would fix the problem. Would it be possible for you to PM me those clean install instructions?
Hi David & welcome to Heroes,
The clean installation instructions are here:
http://www.articulate.com/support/presenter09/kb/?p=2425
You'll need to click on the specific solution for your operating system.
Thanks for the instructions. Unfortunately even after completing the prescribed steps I'm still seeing errors in the software. The computer is running Windows XP SP3 with Office 2007 (32bit of course). I've taken some screenshots of the error. Please let me know if you have any further ideas of how I may be able to resolve this.
Thanks
Ok I've got this figured out it was actually Adobe's fault. On a hunch I used the uninstall tool which can be found here: http://kb2.adobe.com/cps/141/tn_14157.html to remove Flash. After reinstalling from their webpage everything appears to be working again. Thanks for your help!
Glad to hear that you got it resolved, David!
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