Unwanted Font Substitution

Dec 14, 2011

I'm trying to use the font Agency FB which shows up in my PowerPoint list of fonts but didn't actually display as Agency FB--it looked like Arial. So I had someone embed the font into my presentation and put it on the slide masters, so it should work, right? No! When I preview it in Articulate, it changes back to Arial. What am I missing?

8 Replies
Peter Anderson

Hi Deb!

If a font in your presentation does not appear as expected, please see the following blog entries: 


If you are stylizing your font in PowerPoint and the change is not reflected in the published output it is likely you are using a font that can not be stylized. For example, if you bold a font called CB Helvetica and it shows as not bold in the published output then it is likely there is a font on your machine called CB Helvetica Bold. If this is the case then you should use the bold version of the font. Fonts that can not be stylized will always have at least four versions of the font: 

Bold Italic 

If your PowerPoint contains western and non-western text you may notice that the text does not display as expected. You can workaround this issue by formatting each space between words with a slightly different format. You could quite simply select the space and change the color. You won't see the change since space has no color. This however will ensure that the font information is returned correctly for each of the words and the output will be correct.
Deb Peak

Thanks Peter, but the situation you describe didn't match my problem. As it turned out, once I got my IT department to load the fonts onto my operating system (I don't have the admin rights to do it), everything worked perfectly. Apparently, Articulate will only use the fonts actually loaded on the machine you're working on. Is there some list somewhere of fonts that Articulate won't use, other than some exotic foreign character sets?

Christine Hendrickson

Hi there Sacha. Welcome to the community!

Have you tried all of the steps suggested in this thread? You'll need to make sure that the font is actually installed on the machine. 

Please refer to Peter's post and see if any of his suggestions help:



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